Shift Leader Job Description
A shift leader supervises the daily operations in the absence of the store manager. They are responsible for creating schedules, assigning duties to staff, and being available to any workstation to provide help during their shift.
Job Description Sample
We are seeking an experienced and organized shift leader to manage the daily operations during shifts and supervise employees, as well as ensure optimal customer service and customer satisfaction. You will create shift schedules, report issues to the manager, and delegate tasks to employees.
A shift leader typically makes $38,000 per year. A shift leader could make anywhere from $14,000 to $84,000 per year depending on experience and organization/company.
- Leadership abilities.
- Team player.
- Organizational skills.
- Confident problem-solving skills.
- Experience with scheduling and delegating.
Duties and Responsibilities
- Supervise employees.
- Create schedules and assign duties throughout the shift.
- Monitor team performance and efficiency.
- Report any issues to management.
- Ensure compliance with company standards and regulations.
- Train new staff and coach existing staff members.
- Handle customer complaints and employee disputes.
- Open and close registers, prepare cash deposits, and perform other administrative tasks.
- High school diploma or equivalent.
- Previous experience as a shift leader is a plus.
- At least 2 years’ experience in a customer service or retail environment.
Using a Job Description Template
Follow these instructions to use a job description template
- Step 1: Replace the job duties and requirements based on information gathered from the team.
- Step 2: When the job description is finished, add an EEO (Equal Employment Opportunity) statement to the bottom of the job description.
- Step 3: Double check the job description fits the needs of the team, company, and is approved by the Human Resources department. Then post on a job board.
Top Job Boards
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