Service Advisor Job Description
A service advisor works in a car dealership and communicates with customers in order to determine their vehicular problems and assess the repair timeline and cost estimate. They provide accurate repair descriptions to the technicians and relay customer concerns.
Job Description Sample
We are seeking an experienced service advisor to liaise with our customers and service technicians. The successful candidate will greet customers, listen to their concerns or requests, handle the scheduling of appointments, estimate repair or service costs, verify client insurance information, conduct vehicle inspections, and test drive cars.
A service manager makes anywhere from $26,000 to $56,000 per year and averages $38,000 annually.
- Interpersonal and communication skills.
- Industry-specific software usage.
- Organizational and decision-making skills.
- Problem-solving skills.
Duties and Responsibilities
- Greeting customers and assessing their needs and concerns.
- Consult with mechanics and service technicians regarding repairs.
- Provide in-depth product and service information to clients.
- Book appointments, handle vehicle drop-off and pick-up, and answer any questions the client has about the process.
- Provide customers with applicable information such as potential savings, warranty protections, and trading in vs. fixing their car.
- Ensure positive customer relations at all times.
- Liaise with technicians about repairs, parts, and parts ordering.
- Associates degree in an automotive related field is a plus.
- Minimum 5 years of experience in the automotive industry.
- Previous experience in a customer service position.
Using Your Template
Follow these instructions to use your new job description template
- Step one: Fill out all details in your job description template using the provided sample on this page.
- Step two: Customize your requirements or duties to anything special to your workplace. Be sure to speak with team members and managers to gauge what's required of the position.
- Step three: When the census of the team has agreed on the description of the work, add in a Equal Employment Opportunity statement to the bottom of your job description.
- Step four: Check with your legal department, management team, and other team members to ensure the job description looks correct before creating a job advertisement. Choose a job board that's specific to your needs.
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