Customer Success Manager Cover Letter Sample

customer success manager cover letter

Customer Success Manager cover letters should contain any prior work experiences where you can show the positive impact customer service has had on a business. From there, you should be able to describe how you led the team towards the direction of being able to provide those success metrics to the business. Prior education will not be as important in your cover letter.

Customer Success Manager Cover Letter Sample

Here is a sample cover letter for what yours should look like. Be sure you don't copy and paste this template exactly. The best way to use this sample is as a reference point for when you're writing your own. Be sure to have a friend or family member read your cover letter and provide you feedback. If possible, keep your cover letter under 600 words.

Julie Noles
Customer Success Manager

June 1st, 2013

Dear Mr. Hiccup —

With technology advancing the way that we interact with our customers, making it easier for them to purchase from us or perform tasks. That makes the inbound requests and customer service team one of the most supportive elements of the business. We are here as a function of protecting against the negative impact on the brand from misunderstanding. Here is what I've been able to accomplish:

Had a nearly 98% happiness rating from all customer support requests from the team that I directly managed.
Created an evolving FAQ and support document that was given to customers and clients.
Consistently audited and polled our customers to find out where their pain points exist and developed ways of speaking to them.

I look forward to interviewing with you. If there is any information that you'd like to see that I didn't include in my application, please feel free to contact me and I will return that to you as soon as possible.

Ian Smith
Customer Success Manager Cover Letter

Download Your Customer Success Manager Cover Letter Template

In order to use your new customer success manager cover letter template, download the Microsoft Word Document or Google Docs Document below, then follow the instructions as listed.

Download Microsoft Word Customer Success Manager Cover Letter Template

Related Hiring Resources

Customer Success Manager Job Description
author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams. Patrick has been a source for Human Resources and career related insights for Forbes, Glassdoor, Entrepreneur,, SparkHire, and many more.


Help us by spreading the word