Customer Success Manager Job Description
Customer Success Managers help business clients take full advantage of products, drive sales, and manage and maintain customer relationships. They can be found either within a Customer Success team, a Customer Support team, or part of an engineering team.
Job Description Sample
We are seeking an experienced Customer Success Manager to provide insights on B2C interactions, improve the customer experience, and handle customer complaints or requests. You will also be responsible for maintaining customer relationships, networking, implementing success programs, onboarding and training new clients, contributing to sales, and minimizing churn.
A Customer Success Manager earns a median salary of $67,000 per year. Depending on experience, a Customer Success Manager can earn anywhere from $46,000 to $107,000 on a yearly basis.
- Customer service skills.
- Listening skills.
- High computer literacy.
- Effective written and verbal communication.
- Knowledge of customer success practices and techniques.
- Leadership skills.
- Interpersonal skills.
- Problem-solving and conflict resolution.
Duties and Responsibilities
- Develop and oversee client portfolios.
- Analyze customer data and improve the customer experience.
- Conduct product demonstrations for customers.
- Improve the company’s onboarding process.
- Mediate between the organization and the clients.
- Resolve customer complaints.
- Respond to customer requests.
- Minimize customer churn.
- Evaluate and improve the communication infrastructure.
- Help with product design and development.
- Bachelor’s degree in marketing, communications, or another relevant field.
- Master’s is an asset.
- Previous experience in a customer success or customer experience role.
Using This Customer Success Manager Job Description Template
In order to use your new customer success manager job description template, follow the instructions below.
- Step one: Copy and paste all sections into a new Word Document (Job Description Sample, Duties, Skills, and Requirements).
- Step two: Customize your requirements or duties to anything special to your environment. Be sure that you meet with either executive staff members or team members to qualify what requirements need to be met.
- Step three: When posting your job online, be sure to include an average salary range as this can help to prevent applicants who don't meet your criteria. Salary ranges are provided in each template.
- Step four: Before posting your job, be sure to check with your team and ensure all descriptions, duties, and requirements are accurate. This will save you from potential miscommunications during the interview process.
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