Customer Success Manager Job Description

Customer Success Managers help business clients take full advantage of products, drive sales, and manage and maintain customer relationships. They can be found either within a Customer Success team, a Customer Support team, or part of an engineering team.

Job Description Sample

We are seeking an experienced Customer Success Manager to provide insights on B2C interactions, improve the customer experience, and handle customer complaints or requests. You will also be responsible for maintaining customer relationships, networking, implementing success programs, onboarding and training new clients, contributing to sales, and minimizing churn.

Resume Objective Example

Previous customer success experience. Comfortable in all types of client-facing roles. From SaaS businesses to agency businesses. Able to retain customers at a rate of 89% YoY through great customer success management. When a client has a problem, we have a solution, bottom line.


A Customer Success Manager earns a median salary of $67,000 per year. Depending on experience, a Customer Success Manager can earn anywhere from $46,000 to $107,000 on a yearly basis.


Duties and Responsibilities


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author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams. Patrick has been a source for Human Resources and career related insights for Forbes, Glassdoor, Entrepreneur,, SparkHire, and many more.


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