Customer Success Manager Job Description
Customer Success Managers help business clients take full advantage of products, drive sales, and manage and maintain customer relationships. They can be found either within a Customer Success team, a Customer Support team, or part of an engineering team.
Job Description Sample
We are seeking an experienced Customer Success Manager to provide insights on B2C interactions, improve the customer experience, and handle customer complaints or requests. You will also be responsible for maintaining customer relationships, networking, implementing success programs, onboarding and training new clients, contributing to sales, and minimizing churn.
Resume Objective Example
Previous customer success experience. Comfortable in all types of client-facing roles. From SaaS businesses to agency businesses. Able to retain customers at a rate of 89% YoY through great customer success management. When a client has a problem, we have a solution, bottom line.
A Customer Success Manager earns a median salary of $67,000 per year. Depending on experience, a Customer Success Manager can earn anywhere from $46,000 to $107,000 on a yearly basis.
- Customer service skills.
- Listening skills.
- High computer literacy.
- Effective written and verbal communication.
- Knowledge of customer success practices and techniques.
- Leadership skills.
- Interpersonal skills.
- Problem-solving and conflict resolution.
Duties and Responsibilities
- Develop and oversee client portfolios.
- Analyze customer data and improve the customer experience.
- Conduct product demonstrations for customers.
- Improve the company’s onboarding process.
- Mediate between the organization and the clients.
- Resolve customer complaints.
- Respond to customer requests.
- Minimize customer churn.
- Evaluate and improve the communication infrastructure.
- Help with product design and development.
- Bachelor’s degree in marketing, communications, or another relevant field.
- Master’s is an asset.
- Previous experience in a customer success or customer experience role.
Using a Job Description Template
Follow these instructions to use a job description template
- Step 1: Replace the job duties and requirements based on information gathered from the team.
- Step 2: When the job description is finished, add an EEO (Equal Employment Opportunity) statement to the bottom of the job description.
- Step 3: Double check the job description fits the needs of the team, company, and is approved by the Human Resources department. Then post on a job board.
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Related Hiring ResourcesCustomer Success Manager Cover Letter Sample
Customer Success Manager Resume Example
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