Customer Service Resume Objectives (15 Examples)
Writing a customer service resume can be a challenge. Your resume objective should speak to customer service experience and the soft skills required to be excellent in the position. But what does a good customer service resume objective look like? And what makes a great one?
In this guide we’re going to cover what makes a great customer service resume objective, what keywords or buzzwords you may want to use, which soft skills you may want to speak to and provide you some examples of resume objectives to emulate.
Ready to get started? Let’s get going with your customer service resume!
What Makes a Strong Customer Service Resume Objective
A strong customer service resume objective contains any prior work experience which alludes to your abilities to perform customer service with world-class excellence.
This means, leaning into particular soft skills which are crucial for the customer service role.
Those skills would be considered:
- Strong levels of patience.
- Strong levels of empathy for your customer.
- Ability to actively listen to your customer.
- Ability to question your customer in order to better understand their needs.
- Ability to be a problem-solver and adapt to what problems your customers are facing.
- Ability to be self-motivated and strive to deliver an incredible customer experience at all times.
When you understand what’s required to be a great customer service representative, you can use that as a way to state your understanding of what’s required on the job.
Your resume objective shouldn’t be a statement. Or a desire. Avoid anything that might make it appear as though you are desperate for the position.
Instead, create a strong, bold statement that alludes to your knowledge of the job and your understanding of what’s required to create success and resolve customer issues.
Top Customer Service Candidates Have These Skills
If you still aren’t certain which skills to lean into in your resume objective, these are the top skills that top candidates have in all customer service positions:
- Adaptability Skills
- Empathy Skills
- Active Listening Skills
- Comprehension Skills
- Problem-solving Skills
5 Examples of Customer Service Resume Objectives
To give you an idea of what your resume objective should look like, below are a few examples that you can use to emulate your own or to use as a guide to writing your own. Try to keep your resume objective to less than four sentences if you can. Or roughly 200 words or less.
Seeking a position that embraces the idea that customer support is part of the brand. A living, breathing, product that needs to be nurtured and tracked like any other department.
Desiring to work with other strong professionals who understand how to empathize with our customers, learn about their needs, and problem-solve on the fly.
Desiring to work with other collaborative customer support agents who know how to adapt when necessary and deliver world-class customer experiences by listening to our customers, addressing their needs, and following up on our quality assurance.
Seeking to work in a fast-paced environment where customer service is part of the backbone to the business. Where we treat customer service as a tracked service offering much like we do other departments.
anting to be in a fast-paced environment where learning, flexibility, feedback, and team building is part of the everyday workflow.
Avoid These Common Customer Service Resume Objective Mistakes
The most common errors job seekers make when writing your customer service resume objective is not to state what you're looking for or what a successful customer service environment looks like. If you focus too much on yourself in your resume objective, it may appear as though you aren't looking at the opportunity as what's best for the company.
For example, you may be wanting to write something regarding how you may want to advance yourself. While some mentions of this are okay. If your entire resume objective is about what type of advancement opportunity you're seeking, it avoids speaking to the type of environment that allows for advancement. And that's the trick to it. By providing business results, you will advance yourself. Write that as part of your objective, that you are seeking an opportunity or environment where you can prove yourself and garnish business results.
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