911 Dispatcher Job Description
911 emergency dispatchers respond to calls for emergency help. They dispatch an emergency response team to provide pre-arrival instructions to callers and are highly trained emergency response professionals.
Job Description Sample
We are looking for a reliable and calm individual for the role of 911 Dispatcher. A successful candidate will be the first point of contact for emergency calls and are in charge of monitoring routes, keeping the caller calm to obtain all the needed information, and directing field units to the emergency location.
911 Dispatchers earns between $29,000 and $60,000 per year depending on location and experience. The median salary for this position is $39,000 per year.
- Outstanding communication skills.
- Computer skills.
Duties and Responsibilities
- Answer emergency calls and document all important information from the caller.
- Respond to issues and follow-up with the appropriate departments or field units.
- Operate and manage a multi-line phone console system.
- Prioritize calls according to their urgency and dispatch the appropriate emergency personnel.
- Maintain call logs, records, and other important information.
- Assist the caller until the emergency units arrive at their location.
- Respond to technical systems and alarms.
- High school diploma or equivalent.
- Bachelor’s degree in criminology, public safety, or another degree is preferred.
- Minimum of 3 years’ in a similar role.
- Strong knowledge of emergency procedures.
Using a Job Description Template
Follow these instructions to use a job description template
- Step 1: Replace the job duties and requirements based on information gathered from the team.
- Step 2: When the job description is finished, add an EEO (Equal Employment Opportunity) statement to the bottom of the job description.
- Step 3: Double check the job description fits the needs of the team, company, and is approved by the Human Resources department. Then post on a job board.
Top Job Boards
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