Customer Service Associate Job Description
A Customer Service Associate will be the connection between the company and the customer, providing product or service information and finding solutions for any problems that may come up for customers.
Job Description Samples
We are looking for a customer service associate with great interpersonal and communication skills to join our team. This person must be able to multitask and handle a high-volume of incoming calls without exhibiting stress or anger towards the customers. You will provide solutions and information for customers when they call while keeping detailed records of all interactions.
The average customer service associate makes approximately $38,500 per year, with salaries ranging from $28,000 for entry-level positions to $53,000 for more experienced associates.
- Ability to multitask.
- Strong phone skills.
- Good patience.
- Good time-management skills.
Duties and Responsibilities
- Manage large volume of incoming calls.
- Generate sales.
- Achieve satisfaction from consumers.
- Build trust and relationships with customers through open and interactive communication.
- Always provide accurate and complete information to customers.
- Solve customer problems.
- Keep detailed records of all calls.
- Follow all communication procedures, guidelines, and policies.
- Experience in the customer service field.
- Knowledge of CRM systems and practices.
- High school diploma.
Using Your Template
Follow these instructions to use your new job description template
- Step one: Fill out all details in your job description template using the provided sample on this page.
- Step two: Customize your requirements or duties to anything special to your workplace. Be sure to speak with team members and managers to gauge what's required of the position.
- Step three: When the census of the team has agreed on the description of the work, add in a Equal Employment Opportunity statement to the bottom of your job description.
- Step four: Check with your legal department, management team, and other team members to ensure the job description looks correct before creating a job advertisement. Choose a job board that's specific to your needs.
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