Customer Service Associate Job Description

A Customer Service Associate will be the connection between the company and the customer, providing product or service information and finding solutions for any problems that may come up for customers.

Job Description Samples

We are looking for a customer service associate with great interpersonal and communication skills to join our team. This person must be able to multitask and handle a high-volume of incoming calls without exhibiting stress or anger towards the customers. You will provide solutions and information for customers when they call while keeping detailed records of all interactions.


The average customer service associate makes approximately $38,500 per year, with salaries ranging from $28,000 for entry-level positions to $53,000 for more experienced associates.


Duties and Responsibilities


customer service associate job description

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author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams. Patrick has been a source for Human Resources and career related insights for Forbes, Glassdoor, Entrepreneur,, SparkHire, and many more.


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