Customer Service Associate Job Description
A Customer Service Associate will be the connection between the company and the customer, providing product or service information and finding solutions for any problems that may come up for customers.
Job Description Samples
We are looking for a customer service associate with great interpersonal and communication skills to join our team. This person must be able to multitask and handle a high-volume of incoming calls without exhibiting stress or anger towards the customers. You will provide solutions and information for customers when they call while keeping detailed records of all interactions.
The average customer service associate makes approximately $38,500 per year, with salaries ranging from $28,000 for entry-level positions to $53,000 for more experienced associates.
- Ability to multitask.
- Strong phone skills.
- Good patience.
- Good time-management skills.
Duties and Responsibilities
- Manage large volume of incoming calls.
- Generate sales.
- Achieve satisfaction from consumers.
- Build trust and relationships with customers through open and interactive communication.
- Always provide accurate and complete information to customers.
- Solve customer problems.
- Keep detailed records of all calls.
- Follow all communication procedures, guidelines, and policies.
- Experience in the customer service field.
- Knowledge of CRM systems and practices.
- High school diploma.
Using a Job Description Template
Follow these instructions to use a job description template
- Step 1: Replace the job duties and requirements based on information gathered from the team.
- Step 2: When the job description is finished, add an EEO (Equal Employment Opportunity) statement to the bottom of the job description.
- Step 3: Double check the job description fits the needs of the team, company, and is approved by the Human Resources department. Then post on a job board.
Top Job Boards
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