Service Writer Job Description

The Service Writer will serve as an important liaison between the service team and the valued customer. They are considered part of the customer service team and are responsible for product management and service delivery. Service Writers are often found within the automotive industry.

Job Description Sample

Our firm is actively seeking to bring on a talented customer-focused service writer. The ideal candidate should be someone with above-average customer service and communication skills, as they will be the first impression customers get of the company. In this position, you will be tasked with ensuring that a customer’s needs are catered to as well as coordinating all of the transactions, repairs, and warranties between our customers and company. You will also be responsible for managing customer accounts as this role would be the go-to person for each customer through their entire servicing experience.


The average service writer makes around $41,000 per year, with pay ranging from $25,000 to $62,000 for more skilled writers.


Duties and Responsibilities


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author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams. Patrick has been a source for Human Resources and career related insights for Forbes, Glassdoor, Entrepreneur,, SparkHire, and many more.


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