Service Writer Job Description Sample (+ Free Template)

The service writer will serve as an important liaison between the service team and the valued customer. They are considered part of the customer service team and are responsible for product management and service delivery. Service writers are often found within the automotive industry.

Job Description Sample

Our firm is actively seeking to bring on a talented customer-focused service writer. The ideal candidate should be someone with above-average customer service and communication skills, as they will be the first impression customers get of the company. In this position, you will be tasked with ensuring that a customer’s needs are catered to as well as coordinating all of the transactions, repairs, and warranties between our customers and company. You will also be responsible for managing customer accounts as this role would be the go-to person for each customer through their entire servicing experience.

Salary

The average service writer makes around $41,000 per year, with pay ranging from $25,000 to $62,000 for more skilled writers.

Skills

  • Good communication and customer service capabilities.
  • Detail-oriented.
  • Strong knowledge of relevant software programs.
  • Ability to keep detailed records.

Duties and Responsibilities

  • Build customer relationships.
  • Keep computerized records of customer profiles.
  • Keep track of scheduled servicing.
  • Communicate all important information to the customer as well as management.
  • Helping the customer through the buying process.
  • Keeping up with customers after initial purchase to ensure satisfaction and ongoing repairs and services.

Requirements

  • High school diploma or equivalent.
  • Work experience in the field and/or knowledge of the product is preferred.
  • Proficient with software programs.
  • Ability to take customer issues described in layman’s terms and translate them to technical terms for the service team.
service writer job description

Service Writer Job Description Template

Job brief
Our firm is actively seeking to bring on a talented customer-focused service writer. The ideal candidate should be someone with above-average customer service and communication skills, as they will be the first impression customers get of the company. In this position, you will be tasked with ensuring that a customer’s needs are catered to as well as coordinating all of the transactions, repairs, and warranties between our customers and company. You will also be responsible for managing customer accounts as this role would be the go-to person for each customer through their entire servicing experience.

Duties and responsibilities
  • Build customer relationships.
  • Keep computerized records of customer profiles.
  • Keep track of scheduled servicing.
  • Communicate all important information to the customer as well as management.
  • Helping the customer through the buying process.
  • Keeping up with customers after initial purchase to ensure satisfaction and ongoing repairs and services.
Requirements
  • High school diploma or equivalent.
  • Work experience in the field and/or knowledge of the product is preferred.
  • Proficient with software programs.
  • Ability to take customer issues described in layman’s terms and translate them to technical terms for the service team.

service writer job decription free template and download

Service Writer Job Description Template

Download our job description template in Word or PDF format. Instant download. No email required.

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Using a Job Description Template

Follow these instructions to use a job description template:

Job Description Format

Follow the format below when writing a job description.

Job Title:
[Job Title]

[Job Summary/Job Brief]

Responsibilities and Duties:
  • [List 4-5 essential functions of the job role]
Requirements:
  • [List 5+ qualifications including education level, experience level, key skills, and expectations of the job function]
(Optional) Work Environment:
  • [LIst 2-5 characteristics, traits, and other requirements of the role]
  • [If physical requirements are necessary, include reasonable accommodation details]
This role and job position will report directly to [Job Title] who leads [Department Name].

For more information on writing a job description, visit this resource.

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author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams. Patrick has been a source for Human Resources and career related insights for Forbes, Glassdoor, Entrepreneur, Recruiter.com, SparkHire, and many more.

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