Relationship Manager Job Description
The Relationship Manager is responsible for developing and maintaining new and existing relationships in an effort to meet business objectives and drive revenue. They are often found within the Customer Success team, where they act as a liaison between the service department, product teams, and customer service teams.
Job Description Sample
We are seeking a Relationship Manager who will maintain existing client relationships and develop new ones. The ideal candidate will have experience in a business development role working with clients and coordinating marketing and sales materials relevant to client engagement initiatives. This person will be a strong communicator and keep detailed logs in the database on client interactions. They will also be responsible for following up on new leads and developing those leads into new customers. Their primary goal is revenue generation.
A Relationship Manager earns between $48,000 and $108,000 per year. The median salary is $63,000 annually.
- Relationship maintenance.
- Customer service.
- Marketing skills.
Duties & Responsibilities
- Drive revenue in line with company objectives, but building and maintaining client relationships.
- Manage all client correspondence in database.
- Understand customer needs and assist in the development of marketing campaigns.
- Maintain regular contact with all clients in portfolio.
- Meet or exceed client expectations and KPIs applicable to your role.
- Bachelor’s Degree preferred.
- Minimum of 3 years experience in sales of business development role.
- Excellent communication skills – comfortable with regular in-person and phone interaction.
- In-depth product knowledge.
- Customer-centric approach to sales.
Using a Job Description Template
Follow these instructions to use a job description template
- Step 1: Replace the job duties and requirements based on information gathered from the team.
- Step 2: When the job description is finished, add an EEO (Equal Employment Opportunity) statement to the bottom of the job description.
- Step 3: Double check the job description fits the needs of the team, company, and is approved by the Human Resources department. Then post on a job board.
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