Customer Service Manager Cover Letter Sample

customer service manager cover letter

Managing the department that acts as a liaison between customer and company, the Customer Service Manager role is one that requires attention to detail and interpersonal skills. When setting out to write a cover letter for this position, you not only have to keep in mind your leadership skills but need to know the hiring company's products inside and out to assist their customers better. That's why we highly recommend looking into their business before applying for a job, as it will show a dedication to both customer welfare and an interest in the company as a whole.

What Makes a Good Customer Service Manager Cover Letter

For your cover letter, focus on the skills that show how great you are with people—this can include team leadership and project management, problem-solving and being able to work under pressure, and effective communication. It is also essential to highlight your computer skills, as there are a variety of different customer service programs and platforms available you may have to work with in the future.

Customer Service Manager Cover Letter Sample

Below is a sample of what your cover letter should after using our cover letter template below. Our cover letter templates are standardized. All cover letters should be simple, impactful, well-written, proofread, and readable.

Jill Sanders
Customer Service Manager

June 1st, 2015

Dear Mr. Johnson —

With six years of customer service behind me, I am so excited to apply for the customer service manager role recently advertised on your website. With my background in team leadership, my knowledge of customer service technologies and apps, and my communication skills in both English and French, I am the ideal candidate for this position.

My time in customer service began after I finished my college project management certificate, and I brought those leadership and organizational skills with me to my first job. It is in this role where I quickly climbed the ranks to an assistant customer service representative, not only working with customers and clients daily but acting as a team liaison to company management with regular reports. This allowed them to stay up to date on customer sentiment and brand response.

I also recently went back to school, taking evening classes to learn more about automated chats to answer customer questions on Facebook and Twitter. I am also currently very passionate about mobile activity tracking to give our customers the very best online experience when they visit our properties.

Thank you so much for your time and consideration while reading this cover letter. I look forward to having the opportunity to interview with you and learn more about your company.

Jill Sanders
Customer Service Manager Cover Letter

Using a Customer Service Manager Cover Letter Template

Follow the instructions below to use the customer service manager cover letter template.

customer service manager free cover letter template and download

Customer Service Manager Cover Letter Template

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Customer Service Manager Job Description Sample
author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams. Patrick has been a source for Human Resources and career related insights for Forbes, Glassdoor, Entrepreneur,, SparkHire, and many more.


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