Customer Success Manager Resume Example

customer success manager resume example

Customer Success Manager resumes should reference prior work experiences being able to manage teams as well as being able to drive home great customer support. As a Customer Success Manager, you could be tasked with managing a team of customer support agents that ensure clients or customers are happy with their services.

If you can, speak to your methods for interacting with customers and ensuring their happiness. This will be reflected in a retention rate for the business. If you have prior support or client success experience, you should reference your positive impact on customer retention if you have the ability to do so.

For those who don't have any experience, you may want to reference your ability to run a customer support team as a way of communicating your ability to manage representative and agents who ensure customer happiness.

Soft Skills for Customer Success Manager Resumes

Soft skills are talents that are intangible. They are often described as personal characteristics. But in the setting of the workplace, these characteristics are developed through prior work knowledge. For example, having customer service skills.

Soft skills that Customer Success Manager should focus on would be coordination abilities, people skills, customer service skills, and any other skills that allude to you driving home great solutions to customer issues. Speaking about your people skills with clarity should help your resume stand out. Half of the role of a Customer Success Manager is dealing with people. Empathy, as a keyword for your resume, should be used with moderate abundance.

Soft skills that all Customer Success Manager should have are:

Customer Success Manager Resume Objective

Starting your resume with a resume objective is one of the best ways to encapsulate your previous work history in a short statement. This allows your future employer and the resume reader to more quickly scan your resume and comprehend your work history in a short amount of time.

A resume objective for a Customer Success Manager should refer to the times when you've had to use your customer support skills to mitigate issues and resolve them. A Customer Success Manager will oversee a department of representatives. If you need to, reference your leadership skills and how you plan to drive client success with the business.

Here is an example of a Customer Success Manager resume objective that you can place beneath your contact information but before your previous work experience section.

Previous customer success experience. Comfortable in all types of client-facing roles. From SaaS businesses to agency businesses. Able to retain customers at a rate of 89% YoY through great customer success management. When a client has a problem, we have a solution, bottom line.

Customer Success Manager Duties & Responsibilities For Your Resume

When listing previous work experiences, you might not be able to recall all of the duties that you performed while on the job. This may happen when your previous work experience as a Customer Success Manager was a few months ago or a few years ago.

Here are the general duties and responsibilities that you can list as part of the bullet points under each of your previous work experiences as a Customer Success Manager.

Customer Success Manager Resume Example (Text Version)

Below is a sample resume for a Customer Success Manager position. In this example, this would be for a worker who has more experience to their name. Having the ability to speak to prior Customer Success Manager positions.

Michelle Smith
michellesmith@gmail.com
431-322-4831
linkedin.com/msmith2

Previous customer success experience. Comfortable in all types of client-facing roles. From SaaS businesses to agency businesses. Able to retain customers at a rate of 89% YoY through great customer success management. When a client has a problem, we have a solution, bottom line.

Work Experience
Customer Success Manager
Facebook, Inc
May 2016 - May 2017
  • Resolved customer complaints.
  • Responded to customer requests.
  • Minimized customer churn.
  • Evaluated and improved the communication infrastructure.
  • Helped with product design and development.
Customer Success Manager
Microsoft Corporation
May 2015 - May 2016
  • Developed and oversaw client portfolios.
  • Analyzed customer data and improve the customer experience.
  • Conducted product demonstrations for customers.
  • Improved the company’s onboarding process.
  • Mediated between the organization and the clients.
Soft Skills
  • Customer service skills.
  • Listening skills.
  • Patience.
  • High computer literacy.
  • Effective written and verbal communication.
  • Knowledge of customer success practices and techniques.
  • Leadership skills.
  • Interpersonal skills.
  • Problem-solving and conflict resolution.
Education
Columbia College Chicago
Marketing & Communications
May 2011 - May 2014

Customer Success Manager Resume Example (PDF)

customer success manager resume example

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Customer Success Manager Resume Template

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Related Hiring Resources

Customer Success Manager Cover Letter Sample
Customer Success Manager Job Description
author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams. Patrick has been a source for Human Resources and career related insights for Forbes, Glassdoor, Entrepreneur, Recruiter.com, SparkHire, and many more.

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