Account Representative Job Description

Account representatives play a vital role in a company's sales campaign by acting as ambassadors for a brand and reinforcing relationships with existing customers. They help resolve client disputes and complaints, present new products to consumers, and work closely with account managers to keep sales campaigns running smoothly.

Account Representative Job Description Sample

We are looking for account representatives to act as positive ambassadors for companies by interacting with and influencing customers. Applicants must be outgoing and sharp problem solvers, capable of communicating with customers and performing under pressure. Successful candidates will apply outstanding customer service techniques to maintain and cultivate relationships with new and existing clients.

Account Representative Salary

An account representative can earn anywhere from $37,000 to $59,000 annually. The median pay for account representatives is $47,000 per year.

Account Representative Skills

  • Outstanding interpersonal and customer service skills.
  • Exceptional problem-solving.
  • Adept in oral communication.
  • Able to perform under pressure.
  • Teamwork and goal-oriented.

Account Representative Duties & Responsibilities

  • Understand and communicate with clients to resolve conflicts and nurture positive relationships with consumers.
  • Act as an ambassador for the brand by demonstrating excellent customer service and problem-solving skills.
  • Collaborate with account executives to keep the sales campaign operating smoothly.
  • Negotiate and mediate financial disputes on behalf of the company.

Account Representative Requirements

  • High school diploma or GED (bachelor's degree in a business field is optional but preferred).
  • Work experience in a customer service or sales position.
Account Representative Job Description

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Account Representative Job Description Template

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Job Description Format

Follow the format below when writing a job description.

Job Title:
[Job Title]

[Job Summary/Job Brief]

Responsibilities and Duties:
  • [List 4-5 essential functions of the job role]
  • [List 5+ qualifications including education level, experience level, key skills, and expectations of the job function]
(Optional) Work Environment:
  • [LIst 2-5 characteristics, traits, and other requirements of the role]
  • [If physical requirements are necessary, include reasonable accommodation details]
This role and job position will report directly to [Job Title] who leads [Department Name].

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Account Representative Cover Letter Sample
author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams. Patrick has been a source for Human Resources and career related insights for Forbes, Glassdoor, Entrepreneur,, SparkHire, and many more.


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