5+ Best Front Desk Interview Questions & Answers

We’ve compiled the absolute best front desk interview questions and answers to help you get prepared for your upcoming interview. Having someone at the front desk is a vital part of many corporate buildings and corporate centers. This person not only helps to greet guests but to ensure that they are going in the right direction to meet with their party and do so in an efficient way. For example, helping guests with understanding complicated elevators, is a simple but essential reason for the front desk professional to be there.

Front Desk Interview Questions & Answers

Below are the best front desk interview questions I could find based on hiring. As with all of the interview questions, it's important that you practice these at home with a friend. The more you can feel confident about your answers, the better chance you will have of being hired for that position. Ask your friend to throw in a few trick questions and situational interview questions to throw you off.

1. What do you do if the elevators are complicated to understand?

It’s important that we are there to help guests get to their destination. And it's important to remember that while we are inside of the corporate building on a daily basis, many of our guests are not. We should either accompany or guide them on how and where to go with regards to our elevators if they are confused.

2. Should every guest sign in?

Every guest should sign in, that is correct. They should list what time they arrived and who they are visiting.

3. Should every guest sign out?

Every guest should sign out, that is correct. They should list the sign out time so that we clearly understand they have departed the building and everyone is accounted for.

4. Are you required to answer phones?

In certain circumstances, yes. It depends on the building and if they are calling the front desk or not.

5. How would you greet guests?

Everyone should be greeted in a friendly way and should be treated with equal amounts of respect.

author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams. Patrick has been a source for Human Resources and career related insights for Forbes, Glassdoor, Entrepreneur, Recruiter.com, SparkHire, and many more.

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