Phone Interview Didn’t Call: Here’s What To Do

phone interview never called

You’ve taken the time to get prepared, you are waiting patiently for the time that you and the hiring manager decided was going to be your phone interview. And then they don’t call. What do you do? Don’t worry, this happens a lot. And happens at an increasing rate. Here’s what you do when your phone interviewer doesn’t call.

Check The Time

Do you have the correct time? Check the correspondence between you and the hiring manager to ensure that you have the correct time, first. Often, we don’t take into account time differences, holidays or time changes. And this can cause some scheduling mishaps. If it is the correct date and time, keep reading.

Give It A Few Minutes

You had 2 pm scheduled but its 2:01 pm, what should you do? Wait a few minutes. Everyone is busy. And they are becoming busier by the day. Wait a few minutes to see if they called.

Did You Give Them The Correct Phone Number

Go back into your emails and check to ensure that you provided them the correct phone number and that there were no mistakes in number provided. This is common. It could be a single-digit that is amiss. If you provided them the wrong number, send an email to the hiring manager or person you are speaking with right away. Send them the correct phone number and apologize for the clerical error, they will understand.

Did They Call And You Missed It

If they called and you didn’t recognize the number, so you decided to send it to voicemail, call back right away, apologize for the fact that you missed their call. Explain that you may have thought it was a number you didn’t recognize so you accidentally sent it to voicemail. They’ll understand, this happens to everyone. When you have the hiring manager on the phone, be sure to double-check that it is still a good time to speak and that you both have ample time to go through the process. Confirm with them as such. Be sure that you take a deep breath and don’t feel nervous or guilty for missing the available time that you had. This truly is a common occurrence and will have no merit on the chances of you getting the job as long as you continue through the process in a professional and calm manner.

Did They Simply Not Call Altogether

If they didn’t call altogether, don’t stress over this. As with any human, they make mistakes. And when days become busy and there’s lots of communication with team members, the person who was supposed to call you may have simply forgotten or may have not been alerted by their calendar system that they had an upcoming phone call. This happens all the time. In fact, it could happen to you.

When they didn’t call altogether, and you’ve given it at least 5 minutes worth of time waiting for them, you’ll want to proceed to the next steps. First, send them an email. Something like the following:

Hi Jane —

I’m ready and available for our phone call scheduled for today at 2 pm. My number is 000-000-0000 just in case you don’t have it. I look forward to speaking with you. I’ll be available for the next 30 minutes and look forward to our call.

Thanks so much Jane,
Your name

If the hiring manager still didn’t call within the next 30 minutes then you’ll want to proceed to follow up with another email that indicates that the phone interview was missed altogether. You can do this the same day or the next day. Something like the following:

Hi Jane —

Looks like we were unable to connect yesterday, I’d still love to have our phone interview. I’m available all of this week to reschedule. Please let me know a date and time that works best for you.

Thank you Jane,
Your name

If you still haven’t heard back after the second email that you’ve sent, the chances are that the interviewer has decided to move on with another candidate or potentially change the availability of the open position altogether. This does happen. While hiring managers are searching for positions, they sometimes realize that an employee within the company would like to take that available position. This means the availability of the role changes. Realize that this has nothing to do with you. And that the merits of your hard work are still valiant.

Mistakes To Avoid

If you have the rescheduled phone interview be sure that you aren’t rude to the hiring manager because they missed the meeting. This is a common occurrence and it’s important that you show empathy. Be sure that you do not badger the hiring manager by email as well, two emails is more than enough to show that you are genuinely interested in the position and that you show enthusiasm for wanting to work for the company. The last potential mistake you want to avoid is trying to call your hiring manager multiple times. If they provided you a phone number to reach them at, don’t attempt to call them multiple times over the span of the next few days. This is also badgering to the hiring manager and will result in you looking too aggressive and potentially difficult to work with. Call the hiring manager back once or twice only during the time that you had scheduled, leave a voicemail if you need to, mentioning the phone interview that you had scheduled, your name and a good phone number to reach you at. After that, leave it be and let the hiring manager come to you.

author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams. Patrick has been a source for Human Resources and career related insights for Forbes, Glassdoor, Entrepreneur,, SparkHire, and many more.


Help us by spreading the word