Walmart Video Game Return Policy Explained (2022 Facts)

What is the Walmart video game return policy? Video games are available at Walmart in a variety of different forms, including physical discs and digital downloads. Is it feasible to return video games to Walmart? And if so, what do you have to do?

What is Video Game Return Policy?

The return policy for video games can vary depending on the retailer. However, most retailers have a standard return policy for video games. This typically includes a period of 14 days from the date of purchase during which the customer can return the game for a full refund. Some retailers also offer exchanges or store credit in lieu of a refund.

There are some exceptions to this general policy. For example, digital downloads and DLC cannot be returned or refunded. Additionally, some retailers may have a shorter return window for opened or used items. It is always best to check with the specific retailer's return policy before making a purchase.

walmart video game return policy

Walmart Video Game Return Policy

Walmart's return policy for video games has changed for the year 2022. As of January 1st, customers will only be able to return unopened video games for a full refund. If a customer opens a video game and it is defective, they can only exchange it for the same title. No refunds or store credit will be given for opened video games.

This policy change applies to all video game consoles, including Play Station, Xbox, Wii, and Nintendo Switch. For any questions regarding the new policy, customers can speak to a Walmart associate or call customer service.

Is Walmart strict on their Video Game Return Policy?

From our research and talking to customers, Walmart is extremely strict when it comes to enforcing their video game return policy. This is mainly because Walmart has realized that many customers would buy a video game, complete it, then return the game for a full refund and then repeat the cycle (essentially getting multiple games for free).

Because of this, all Walmart associates including floor staff, store managers, supervisors, and even senior managers are very strict on overriding this policy. That said, there are some occasions where customers have been able to get a refund or exchange by speaking with a manager, but this is generally the exception rather than the rule. So if you're thinking about returning a video game to Walmart, it's best to assume that they will not accept the return.

walmart video game return policy

How long do I have to return Video Games to Walmart?

At Walmart, you have 90 days to return most video games. The return window is the same whether you buy the game in-store or online. For online orders, the return window starts on the day the product is delivered. So, if you're not happy with a game you've bought, you have plenty of time to return it and get your money back.

Just make sure you have your receipt or order number handy so that the return can be processed quickly and smoothly. Games that are opened or damaged may not be eligible for a full refund, so it's always best to check with customer service before returning any items. With a little bit of planning, returning a video game to Walmart doesn't have to be a hassle.

Other products that are covered by Walmart’s 90 day returns policy include:

  • Clothes
  • Accessories
  • Books
  • Movies
  • Non-perishable foods
  • Outdoor tools

Can I return opened Video Games to Walmart?

So, you've opened up your new video game, but it's not quite what you were expecting. Maybe the graphics are terrible, or the gameplay is just boring. Whatever the reason, you want to take it back to Walmart and get your money back. Can you do that?

Yes, you can return opened video games to Walmart. However, the game can only be exchanged for another copy of the same game for the same console. This is true even if the game is defective or damaged. So if you're hoping to get a refund for an opened game, you're out of luck.

Of course, this policy may vary from store to store, so it's always best to check with your local Walmart before making a return. But in general, once a game has been opened, you won't be able to get a refund - only an exchange.

How do I receive my Video Game Refund from Walmart?

Making returns at Walmart is generally a pretty easy process, but there are a few things you should keep in mind when it comes to returning video games. First, only games that are eligible for a refund can be returned - so make sure to check the return policy before attempting to make a return.

Second, if you paid for the game using a credit or debit card, your refund will be processed back onto that card. However, if you used cash or a gift card to pay for the game, you'll either receive your refund in cash or on a new gift card. Lastly, don't forget your receipt! You'll need it in order to process your return. Following these simple guidelines will help to ensure that returning your video game is a smooth and easy process.

How do I return Video Games on the Walmart site?

If you need to return a video game that you bought through the Walmart website, you can do so either by post or in-store. Returns are accepted within 90 days of purchase.

To start the process, log into your Walmart account and go to your purchase history. Find the item you want to return, and click on “start a return”. You will then be given instructions on how to proceed. If you are returning the item by post, you will be issued with a free shipping label.

Refunds for eligible items will be processed within 10 business days if you paid by credit or debit card. If you paid using PayPal, the refund will be credited to your PayPal account. Please note that original shipping charges are non-refundable.

Is it possible to return Video Games to Walmart without a receipt?

Well, if you lose your receipt or it gets damaged, you can still return your video game to Walmart. However, you may not receive the same level of customer service as you would if you had a receipt. For example, if the game is new, you may only receive a gift card for the value of the game.

If the game is used, you may only receive a fraction of the original price. Additionally, if you return a game without a receipt, you may be limited to returning it only once. So, if you’re not sure whether you’ll like a game or not, it’s best to wait until you’re sure before making your purchase. All in all, returning items to Walmart without a receipt is fairly easy and convenient, but it’s not always the best option.


According to Walmart's return policy, customers are able to return unopened video games for a refund within 90 days of the purchase date. If a customer tries to return a video game that has been opened, the store will only offer an exchange for the same title.

The reason for this policy is that once a video game has been opened, it can no longer be sold as new. While some retailers have stricter return policies for video games, Walmart's policy is still fairly lenient. This makes it a great option for those who want to buy games without having to worry too much about being stuck with a defective product.

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author: patrick algrim
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Patrick Algrim is a Certified Professional Resume Writer (CPRW), NCDA Certified Career Counselor (CCC), and general career expert. Patrick has completed the NACE Coaching Certification Program (CCP). And has been published as a career expert on Forbes, Glassdoor, American Express, Reader's Digest, LiveCareer, Zety, Yahoo,, SparkHire,,, FairyGodBoss,, St. Edwards University, NC State University,, Thrive Global,, Work It Daily, Workology, Career Guide, MyPerfectResume, College Career Life, The HR Digest, WorkWise, Career Cast, Elite Staffing, Women in HR, All About Careers, Upstart HR, The Street, Monster, The Ladders, Introvert Whisperer, and many more. Find him on LinkedIn.

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