Walmart Jewelry Return Policy (2022 Guide)

What is the Walmart jewelry return policy? Walmart, one of the largest retail chains in the United States, sells a variety of jewelry. This includes rings, earrings, and necklaces that are perfect for special occasions. However, if you're not happy with a piece of jewelry you've purchased and want to return it, Walmart has a specific policy in place.

walmart jewelry return policy

Walmart Overview

Walmart is an American multinational retailer corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. Headquartered in Bentonville, Arkansas, the company was founded by Sam Walton in 1962 and incorporated on October 31, 1969. As of January 31, 2020, Walmart has 11,484 stores and clubs in 27 countries, operating under 58 banners.

The company operates under the name Walmart in the United States and Canada. It operates as Walmart de México y Centroamérica in Mexico and Central America, as Asda in the United Kingdom, as Seiyu Group in Japan, and as Best Price in India. It has wholly-owned operations in Argentina, Chile, Canada, and India. Walmart is one of the world's largest companies by revenue, with US$514.405 billion in 2020.

It is also the largest private employer in the world with 2.2 million employees. Walmart is a family-owned business, as the company is controlled by the Walton family. Sam Walton's heirs own over 50 percent of Walmart through their holding company, Walton Enterprises, and through their holdings. Walmart is also one of the largest grocery retailers in the United States, with approximately 4,756 stores across the country as of 2019. 

The company has been criticized for its effects on small businesses, its policies regarding unions, women and minority hiring, environmental practices, and sourcing of goods made in foreign countries that do not meet U.S.-standards for workers.

Walmart Jewelry Return Policy

Walmart offers a great return policy on jewelry, which is certainly a relief for many people who are worried about making such a big purchase. With Walmart, you have 90 days to return any type of jewelry item, including rings, necklaces, earrings, watches, pendants, and more. If your jewelry is valued at under $300, you can return it in-store or by mail.

If it's valued at over $300, you can only return it by mail. This policy gives you plenty of time to decide if you're truly happy with your purchase and makes returns very easy. Whether you're buying jewelry for yourself or as a gift, Walmart is a great place to shop with confidence knowing that you can always return it if needed.

How to return Jewelry to Walmart?

Walmart offers two methods of returning jewelry - in-store or via mail. For items valued under $300, either method can be used. However, for items valued at or above $300, the only method available is through the mail. 

To return an item in-store, you must bring the jewelry piece (in its original packaging/box), the original receipt, and a valid form of government-issued photo ID to a Walmart store near you. The return will then be processed at the customer service desk or checkout counter. If you paid using a debit or credit card, you must bring along the same card to receive the refund. 

Alternatively, you can choose to return your jewelry purchase by mail. First, you'll need to print out a Return Form available on Walmart's website. Then, package up the Return Form with your unwanted jewelry item (again, in its original packaging/box) and send it off to the provided address. As long as it is within 90 days of purchase and meets Walmart's other return criteria, you should receive a refund within 2-3 weeks. Please note that any shipping fees incurred are non-refundable.

If you are returning jewelry by mail, go to the Walmart returns website and follow the instructions given to print out a return shipping label. Attach this label to the jewelry in its original packaging and give it to a postal carrier. Once Walmart receives the item, it will refund your payment method.

Is it possible to return damaged jewelry items to Walmart?

When you purchase jewelry from Walmart, you can rest assured knowing that you can return any damaged items within 90 days for a refund. Whether you purchased the item online or in-store, simply bring it back to any Walmart location or mail it back to us and we will process your return.

However, if you purchase a jewelry item from one of our Marketplace sellers, you will only have 14 days to return the item for a refund. We recommend inspecting your jewelry as soon as you receive it so that you can contact the seller right away if there are any damages.

No matter where or how you purchased your jewelry, Walmart stands behind the quality of our products and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, simply return the item and we will take care of the rest.

What is Walmart's policy on returns for used and pre-owned jewelry items?

Different return policies apply to Walmart Marketplace sellers depending on whether the jewelry item is used or pre-owned, and its value. For example, Walmart Marketplace sellers that sell used or pre-owned jewelry items valued above $300 are counted as 'luxury items.

As such, these need to be returned within 14 days after purchase, rather than the standard 90-day period. However, for those items valued below $300, the standard 90-day return policy applies.

This means that marketplace jewelry items can be returned to any Walmart store or through the mail. Therefore, it's important to be aware of these different return policies before making a purchase.

Is it possible to return jewelry to Walmart without a receipt?

Yes, you can return jewelry items to Walmart without a receipt, but the item will have to undergo a refund verification process before it is returned.

When returning jewelry such as rings, necklaces, earrings, and pendants without a receipt, make sure to bring a valid form of government-issued photo ID since Walmart will use it to verify your details. If you paid using a credit or debit card, Walmart might be able to track your purchase through your transaction history (even if you don’t have the receipt) and accept the return. 

For online purchases, you can also email customer service at [email protected] or call 1-800-966-6546 for assistance with returns. Make sure to have your order number ready when you contact them. 

In general, returned items must be in new or unopened condition to be eligible for a refund. However, there are some exceptions for jewelry specifically, so even if your item is not in perfect condition, it’s still worth trying to return it.

Is it possible to return opened jewelry items to Walmart?

The short answer is yes, you can. However, there are a few things to keep in mind.

First, these items must be returned to the store with the original packaging and the original receipt.

Second, the return will be processed as a refund to your original method of payment. And finally, there may be a restocking fee associated with the return.


In conclusion, there are a great many jewelry items available for purchase from Walmart, either online or in-store. It is important to be aware of the return policy before making a purchase, as this will determine whether you can get a refund or exchange should you be unhappy with your purchase.

Overall, Walmart is a great place to buy jewelry, offering a wide selection of high-quality items at competitive prices.

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author: patrick algrim
About the author

Patrick Algrim is a Certified Professional Resume Writer (CPRW), NCDA Certified Career Counselor (CCC), and general career expert. Patrick has completed the NACE Coaching Certification Program (CCP). And has been published as a career expert on Forbes, Glassdoor, American Express, Reader's Digest, LiveCareer, Zety, Yahoo,, SparkHire,,, FairyGodBoss,, St. Edwards University, NC State University,, Thrive Global,, Work It Daily, Workology, Career Guide, MyPerfectResume, College Career Life, The HR Digest, WorkWise, Career Cast, Elite Staffing, Women in HR, All About Careers, Upstart HR, The Street, Monster, The Ladders, Introvert Whisperer, and many more. Find him on LinkedIn.

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