Amazon Delivered to Wrong Address (2022 Fix)

Amazon delivered to wrong address, what do I do? Amazon offers a variety of perks with their delivery services, but one thing they don't offer is protection against having your package delivered to the wrong address.

If this happens to you, there are a few steps you can take to try and get your package back or at least receive some compensation for the inconvenience. Anyway, Amazon does improve delivery with the help of drones, which let Amazon reduce the cases of package delivery to the wrong addresses.

amazon delivered to the wrong address, what do I do

Amazon delivered to the wrong address

Have you ever had something shipped to the wrong address? Perhaps you've moved and your mail still goes to your old house, or maybe you have a common name and your neighbor gets your packages. While it can be annoying to have to track down your mail, it's usually not a big deal.

But what if you ordered something big and expensive from Amazon, and it got sent to the wrong address? Suddenly, it's not just an inconvenience - it's a major problem. If this happens, don't panic. Simply contact Amazon customer service and explain the situation.

They will work with you to figure out where the package was sent and how to get it returned. In most cases, Amazon will refund you for any shipping charges and may even compensate you for the inconvenience.

amazon package delivered to the wrong address

Why did my Amazon Package get sent to the Wrong Address?

Mistakes happen, and sometimes an Amazon package gets delivered to the wrong address. One of the most common reasons for this is that customers may have misspelled their address, resulting in the courier taking the package to the closest match. 

Another reason is if a customer has recently moved and neglected to update the address on their account. However, more often than not, delivery mistakes are made due to the courier misreading the label on the Amazon package. In any case, customers are urged to review their address on the order page before placing an order to ensure that their package will be sent to the correct location.

Is it possible for Amazon to send refund packages to the wrong address?

Customers can appeal a refund by following these steps:

  1. Log in to your Amazon account and head to the Your Orders page.
  2. Locate the order that was wrongfully delivered and select the “Problem with your order” option.
  3. After selecting “Problem with your order,” select “Request refund” and type the issue in the text box explaining that the package was delivered to the wrong address.
  4. Hit “Submit” and check back regularly for an update on the refund request.

Amazon is known for its exceptional customer service, and that extends to its delivery policy. If customers are not happy with their Amazon order for any reason, they can contact customer service to discuss the issue and request a refund. In most cases, the customer service representative will be happy to refund the purchase price of the items in question.

However, if the delivery mistake was caused by the customer entering incorrect information about their address, Amazon may not offer a refund. Nonetheless, it is always worth asking customer service about a refund, as they may be able to offer a replacement order or some other solution. Either way, Amazon’s customer service is always available to help resolve any issue with an order.

Is Amazon Shipments Responsible for Wrongful Deliveries?

Regardless of who is at fault, it is important to contact Amazon as soon as possible if you believe you have received a wrong item so that they can correct the issue. If you do not contact them, then you may be stuck with the item. For example, if you ordered a book and received a piece of clothing, you would want to reach out to them so you would not be charged for the book and could return the clothing item. 

It is also important to note that some items cannot be returned or refunded, such as digital items or perishable goods. In these cases, Amazon may work with you to provide a replacement item or offer a discount on a future purchase. Therefore, it is in your best interest to reach out to them regardless of who is at fault so that they can help resolve the issue in the best way possible.

Does Amazon hold sellers responsible for Wrongful Deliveries?

When you shop on Amazon, you might assume that the company is responsible for every aspect of your purchase, from the initial sale to the final delivery. However, Amazon does not actually hold sellers responsible for wrongful deliveries.

If customers purchase an item from an Amazon third-party seller, that seller is only accountable for a form of violation or abuse taken against the customer. Therefore, sellers are not generally held accountable for issues with shipping and handling.

However, if customers feel the delivery issue was caused by a third-party seller, they can contact the seller directly. If the issue was caused by the seller, they may offer a refund or replacement. In other words, when it comes to delivery issues, it's best to contact the seller directly rather than rely on Amazon to resolve the problem.

Is it possible for an Amazon Package to get sent to my address by mistake? Can I keep it?

Whenever you shop online, there is always a risk that your package could get lost in the mail or delivered to the wrong address. If you accidentally receive an Amazon package that wasn't meant for you, you may be wondering if it's okay to keep it. According to Amazon's customer service, it's perfectly fine to keep the package and there will be no repercussions for doing so.

However, they recommend that you notify Amazon about the mix-up so that they can correct the issue. In some cases, Amazon may receive a tracking notification that the package was delivered incorrectly and a delivery driver may come to your address asking about the package. Therefore, it's best to rectify the situation by alerting Amazon customer service to the mistaken delivery. They can do this by phoning customer service or contacting them through their website.

How do I return a product I didn't order to Amazon?

It’s a confusing and frustrating situation, but fortunately, there’s a process in place to deal with it. The first step is to call Amazon customer service and provide them with the tracking number, recipient name, and address of the package.

If Amazon is able to track down the original order, they will send a delivery driver to pick up the package and send it to the correct address. However, if they are unable to rectify the situation, you are allowed to keep the package.

If your phone number is present on the package, Amazon may be able to contact you directly to resolve the issue. In any case, receiving a mystery package from Amazon doesn’t have to be a headache – just follow the steps above and you’ll be sorted out in no time.


In conclusion, if you have an issue with a package that you've received from Amazon, the best course of action is to contact their customer service. They will either be able to locate the package and send it to you or issue a refund if they are unable to do so. If you receive a package from Amazon that you didn't order, you can keep it if you'd like, but you should alert customer service so that they are aware of the situation.

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author: patrick algrim
About the author

Patrick Algrim is a Certified Professional Resume Writer (CPRW), NCDA Certified Career Counselor (CCC), and general career expert. Patrick has completed the NACE Coaching Certification Program (CCP). And has been published as a career expert on Forbes, Glassdoor, American Express, Reader's Digest, LiveCareer, Zety, Yahoo,, SparkHire,,, FairyGodBoss,, St. Edwards University, NC State University,, Thrive Global,, Work It Daily, Workology, Career Guide, MyPerfectResume, College Career Life, The HR Digest, WorkWise, Career Cast, Elite Staffing, Women in HR, All About Careers, Upstart HR, The Street, Monster, The Ladders, Introvert Whisperer, and many more. Find him on LinkedIn.

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