DoorDash Stuck on Confirming Order (What to Do for 2022)

Why is DoorDash stuck on confirming order status? What can I do to unblock this and get my order to process through the DoorDash application? And do I need to contact customer support in order to help? The answers to each question are in this guide.

Why is doordash stuck on confirming order

Why is DoorDash Stuck on “Confirming Order” 

If you've ever used DoorDash, you know that the process is pretty simple. You order your food, it gets assigned to a driver, and then you get an estimated delivery time. However, sometimes your order can get stuck in the "Confirming Order" stage. DoorDash says this happens when the restaurant hasn't confirmed the order yet. But sometimes, the problem lies with the DoorDash app itself.

There have been several reports of the app not working correctly, which can cause orders to get stuck in limbo. If your order is stuck on "Confirming Order," the best thing to do is to close the app and reopen it. This will usually refresh the status and show you whether or not the restaurant has confirmed the order.

If it still says "Confirming Order," then your next step is to call customer service at (855) 431-0459. The representatives will be able to tell you what's going on and help you resolve the issue.

learn how to contact doordash to get your order to process

What should you do if your DoorDash order is Still Confirmed?

Have you ever placed an order on DoorDash only to have it get stuck on the “Confirming Order” status? If so, you’re probably wondering what you can do to get your food. Fortunately, there are a few things you can try. For example, one option is to call DoorDash customer support at (855) 431-0459 and explain your problem.

Another possibility is to call the restaurant directly and ask if they received the order. It’s possible that a staff member forgot to confirm the order on the app but already started making the food. If that’s the case, the restaurant should be able to tell you what’s going on with your order. Whatever you do, don’t give up – there are ways to get your food even if your order is stuck in Confirming Order purgatory.

How long does it take for a DoorDash customer to receive his or her food?

Given that it's up to the restaurant to confirm your order, it usually only takes a few minutes for them to get around to it. That being said, if the establishment is particularly busy, it could take anywhere between five to ten minutes before someone finally confirms your order.

So, all in all, not very long. Unless, of course, the place you're ordering from is slammed with customers, in which case you might have to wait a little bit longer than usual. But even then, it shouldn't take more than ten minutes or so. So, all things considered, DoorDash is pretty speedy when it comes to confirming orders.

Why is my DoorDash Order still Confirmed?

There are a few reasons why your DoorDash order is stuck on the “Confirming Order” status. The most common reason this happens is that the restaurant forgot to confirm the order in its DoorDash app. When a restaurant receives an order, it gets a notification through the Merchant DoorDash app.

Then, when a staff member accepts the order, you receive a notification that the restaurant is making your food. Therefore, the “Confirming Order” message disappears. Another reason this may happen is if the restaurant is having trouble with its internet connection.

This can cause delays in receiving and confirming orders. Lastly, it's possible that the restaurant is very busy and is taking longer than usual to confirm orders.

In any case, if your order is stuck on “Confirming Order” for more than a few minutes, we recommend contacting DoorDash support so they can help troubleshoot the issue.

How do DoorDash entrepreneurs confirm orders?

When a restaurant accepts DoorDash orders, the staff receives a tablet to help organize the orders and update the order status. Therefore, when an order comes in, the restaurant gets a notification on the tablet.

When a staff member sees the message, they confirm it, and your order status changes from “Confirming Order” to the restaurant making your food. This is usually pretty quick - under a minute or two.

Additionally, the staff is prompted to enter a prep time to give the customer an estimate on when their food will be done. However, this isn't always accurate since it doesn't account for things like delays in cooking or complications with other orders. In any case, once your order is confirmed, sit back and relax until your delicious food arrives.

Why is my DoorDash order taking longer than usual?

The below reasons are just a few of the most frequent causes.

  1. Your DoorDasher is stuck in traffic
  2. Your DoorDasher had to pick up multiple orders
  3. Your DoorDasher had to take a detour on their way to you
  4. The restaurant is considerably busy with orders
  5. Your DoorDasher or the restaurant had an emergency
  6. The restaurant you ordered from is closed or no longer taking delivery orders

Is it possible to cancel a DoorDash order?

The answer is yes, you can cancel DoorDash orders. However, there are some qualifications that you must meet in order to be eligible for a refund. If your order is never confirmed and you cancel your order, you can get a full refund from DoorDash.

But if you cancel the order after it's already been confirmed or a DoorDasher has been assigned to your order, you can only receive a partial refund. So if you're thinking about canceling your DoorDash order, make sure to do it as soon as possible to avoid losing any money.

Here are step-by-step instructions for canceling a DoorDash order:

  1. Find the order you want to return under the “Orders” tab
  2. Click on “View Order”
  3. Click on “Help” in the top right-hand corner of the screen
  4. Select “Can I cancel my order?” from the menu
  5. Click on “Cancel Order”

What should you do if your DoorDash order never arrives?

Follow these actions to report a missing order on the DoorDash mobile app:

  1. Click on the order in question under the “Orders” tab
  2. Click on “Help” in the top right-hand corner of the screen
  3. Under “Delivery Issues,” click on “Order never arrived”
  4. Follow the on-screen prompts, and select how you would like DoorDash to resolve the issue

Follow these steps to submit a complaint about an order from DoorDash that never arrived on your computer:

  1. Click on the three-lined button on the top left-hand corner of the screen
  2. Find the order in question under the “Orders” tab
  3. Click “Help” on the left-hand side
  4. Under “Delivery Issues,” click “Order never arrived”
  5. Follow the on-screen prompts, and choose whether you’d like a refund or account credit.

What if your DoorDash order is delayed?

If your DoorDash order arrives late, you may be entitled to a full or partial refund. To report a late delivery, find the order in question under the “Orders” tab and click on “Help” in the top right-hand corner. Under “Delivery Issues,” click on “Order arrived late.”

Continue by following the on-screen instructions. In some cases, DoorDash may offer you a voucher for a future order. Late deliveries are unfortunately common with DoorDash and other food delivery services. However, by taking a few minutes to report the problem, you can help to ensure that your next order arrives on time.

Conclusion

Once you've placed your DoorDash order, all you can do is wait patiently for your food to arrive. But what if the status of your order gets stuck on "Confirming Order"? Don't worry, there are a couple of common reasons for this. First, the restaurant may have forgotten to confirm the order on its DoorDash Merchant app. Or, the DoorDash might be glitching.

In either case, you can call DoorDash customer support to resolve the issue. So go ahead and place your order with confidence, knowing that help is just a phone call away if needed.

Favorite Resources

Our favorite resources are included below.

Job interview resources

Resume and cover letter resources

Job search resources

free interview question and answer full guide

Interview Question and Answer Guide (PDF)

Download our full interview preparation guide. Complete with common interview questions and example answers. Free download. No email required.

Download PDF
author: patrick algrim
About the author

Patrick Algrim is a Certified Professional Resume Writer (CPRW), NCDA Certified Career Counselor (CCC), and general career expert. Patrick has completed the NACE Coaching Certification Program (CCP). And has been published as a career expert on Forbes, Glassdoor, American Express, Reader's Digest, LiveCareer, Zety, Yahoo, Recruiter.com, SparkHire, SHRM.org, Process.st, FairyGodBoss, HRCI.org, St. Edwards University, NC State University, IBTimes.com, Thrive Global, TMCnet.com, Work It Daily, Workology, Career Guide, MyPerfectResume, College Career Life, The HR Digest, WorkWise, Career Cast, Elite Staffing, Women in HR, All About Careers, Upstart HR, The Street, Monster, The Ladders, Introvert Whisperer, and many more. Find him on LinkedIn.

Share

Help us by spreading the word