Walmart Mattress Return Policy (2022 Guide)

What is the Walmart mattress return policy? Walmart sells a variety of mattress types, including memory foam mattresses. If your memory foam mattress is starting to look faded or old, it might be time to replace it.

what is the walmart mattress return policy

Walmart Overview

Walmart is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. Headquartered in Bentonville, Arkansas, the company was founded by Sam Walton in 1962 and incorporated on October 31, 1969. It also owns and operates Sam's Club retail warehouses. As of January 31, 2020, Walmart has 11,484 stores and clubs in 27 countries, operating under 55 different names.

The company operates under the name Walmart in the United States and Canada, as Walmart de México y Centroamérica in Mexico and Central America, as Asda in the United Kingdom, as Seiyu Group in Japan, and Best Price in India. It has wholly-owned operations in Argentina, Chile, Canada, and South Africa. Since August 2018, Walmart has only held a minority stake in Walmart Brasil (formerly known as Grupo Big), with 20 percent of the company's shares, and private equity firm Advent International holds 80 percent ownership of the company.

Walmart Mattress Return Policy

Trying to return a mattress can be quite the headache- no pun intended. Different stores have different policies, and finding one that meets your needs can be difficult. Suppose you're looking for a store with a customer-friendly policy. In that case, Walmart is a great option.

They will accept returns of mattresses within 90-days of purchase, as long as the mattress is in the original packaging and has not been opened. You can receive a full refund or store credit if you have a receipt.

Unfortunately, they will not accept returns of used mattresses as it is unhygienic to touch and re-sell. While this policy may not be ideal in all situations, it's certainly better than some of the others out there. So if you're in the market for a new mattress, and you're considering Walmart, know that their return policy is very customer-friendly.

how to return a mattress to walmart

Is it possible to return a new mattress to Walmart?

Walmart's return policy for mattresses is pretty straightforward: if it's unopened and in the original packaging, you can return it within 90 days for a full refund. However, things get a bit more complicated regarding mattresses that have been removed from their packaging. In almost every case, Walmart will not accept returns of mattresses that have been removed from the original packing (even if they have not been used).

This is mainly because there have been many occurrences of customers returning unhygienic mattresses that cannot be touched, or customers that take advantage of the return policy. If you have a mattress that falls under any of these two categories, you may be eligible for an exchange or store credit. To begin the return process, you can reach out to [email protected] or visit your local Walmart store.

There are some cases when you can return a mattress to Walmart, even if you have opened it and used it. These include:

  • Mattresses that are faulty and have loose springs or are uneven
  • Mattresses that have an unpleasant smell

Is it possible to return a mattress without a receipt?

When you make a major purchase, like a mattress, it is always best to keep your receipt in case you find you need to return the item. However, if you have misplaced your receipt, you may still be able to return the mattress to Walmart without it. Walmart would prefer that mattress returns are made with a receipt, but, at their discretion, they may be willing to make exceptions and accept mattress returns without a receipt.

If you are making a receipts return, you should bring along your original payment method (with a photo ID), so that it can be matched to your original purchase of the product. However, note that Walmart stores will only allow around three receipts returns to be made per customer per year. So if you find yourself returning items without a receipt regularly, it may be time to start hanging on to those receipts.

Is it possible to return an air mattress to a Walmart store?

When it comes to returning air mattresses, Walmart has a pretty standard return policy. You can return the product with or without a receipt, as long as you have original proof of purchase. However, if you don't have a receipt, Walmart will keep track of how many receipt-less returns you have made, and may limit all future returns you try to make if you abuse this system.

In terms of condition, Walmart requires that the product is still in reasonable condition. This means that air mattresses can be returned even if the packaging has been opened. So long as the mattress itself is undamaged, you should have no problem making a return.

Overall, Walmart's return policy for air mattresses is pretty straightforward. As long as you have original proof of purchase and the product is still in reasonable condition, you should be able to make a successful return.

Do you have to return to the same Walmart?

While you can technically make a Walmart return at any location, for the sake of efficiency, it is best to return an item to the same store where it was purchased. This is because store associates will be able to quickly and easily look up your purchase history and process the return accordingly.

That being said, there are situations where returning an item to a different Walmart store may be necessary. For example, if your local Walmart store is closed or if you do not have your receipt with you.

In these cases, you can head to the nearest Walmart location and pursue a return there. Just keep in mind that the process may take a bit longer without your receipt as the associate will need to manually look up your purchase history.

Is it possible for Walmart to refuse mattress returns?

Yes, they can. If you don't meet the majority of the requirements for a mattress return, most Walmart outlets have the right to deny your request. Don't make a fuss if this happens; accept it as a defeat. You may still go to another Walmart and ask them if they'll do it instead.

Provided you meet the majority of requirements for a mattress return, most Walmart stores will fulfill your request. However, if there are certain criteria that you do not meet, then Walmart stores have the right to refuse your return. If this happens, do not cause a scene and accept the loss. You can still visit another Walmart store and they may be willing to do it instead.


Walmart allows customers to return mattresses if they have not been opened and are still in good condition. This is so that Walmart can make sure the hygiene of their products is up to par. Customers have 90 days after purchase to return a mattress.

This policy allows customers to have time to fully test out the product in their own homes to see if it is the right fit for them before making a final decision. Additionally, if a customer waits too long to return the product, it may no longer be in pristine condition and therefore unable to be resold on the floor, leading to a loss for Walmart. Ultimately, this policy is in place to protect both the customer and Walmart's interests.

Common FAQ's

Questions from shoppers.

Can I return an air mattress?

Yes. If you have the purchase receipt you can return an opened air mattress or an unopened air mattress.

Can I return an online purchase?

Yes, online purchases are processed much like in-store purchases. You can bring an online purchase to a local Walmart location.

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author: patrick algrim
About the author

Patrick Algrim is a Certified Professional Resume Writer (CPRW), NCDA Certified Career Counselor (CCC), and general career expert. Patrick has completed the NACE Coaching Certification Program (CCP). And has been published as a career expert on Forbes, Glassdoor, American Express, Reader's Digest, LiveCareer, Zety, Yahoo,, SparkHire,,, FairyGodBoss,, St. Edwards University, NC State University,, Thrive Global,, Work It Daily, Workology, Career Guide, MyPerfectResume, College Career Life, The HR Digest, WorkWise, Career Cast, Elite Staffing, Women in HR, All About Careers, Upstart HR, The Street, Monster, The Ladders, Introvert Whisperer, and many more. Find him on LinkedIn.

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