Why is FedEx So Bad? (2022 Reasons)

Why is FedEx so bad? Customers are careful about the shipping service they use because it is important to get their cell phones, medicine, or business products on time. Every shipping company has problems with weather, IT issues, and more packages being sent. But some companies have better systems in place to handle these problems than others. FedEx seems to be struggling the most right now.

why is fedex so bad

Short Brief of FedEx

FedEx is an American multinational courier delivery services company headquartered in Memphis, Tennessee. the name "FedEx" is a syllabic abbreviation of the name of the company's original air division, federal express, which was used from 1973 until 2000.

The company is known for its overnight shipping service and pioneering a system that tracks packages and provides real-time updates on their whereabouts. FedEx also offers other services such as ground delivery, freight forwarding, print and copy services, and more.

Why is FedEx so bad?

There are several reasons why FedEx has been receiving increasingly negative customer reviews. One major problem is that the tracking information is often slow to update, leading customers to believe that their packages have been lost or delayed. In addition, deliveries often arrive later than the expected delivery date, further frustrating customers.

Additionally, many customers have noted that their packages have arrived damaged and that FedEx customer service is unhelpful in resolving these issues. Finally, fees for shipping and other services have been increasing, causing some customers to switch to alternatives such as UPS or the USPS.

Reasons Why FedEx is so bad

Here is why FedEx is so bad to work with:

Tracking information is slow to Update

Customers have long noted issues with FedEx's tracking system. Waiting 48 hours for shipping information after a package has gone out for delivery is not uncommon, and customers have also experienced massive delays during the delivery process. As a result, accurate and predictable delivery times are difficult to come by when using FedEx.

This issue is compounded by the fact that many customers rely on FedEx for business-critical shipments. When packages are delayed or tracking information is inaccurate, it can result in lost productivity and revenue. This is an issue that FedEx needs to address ASAP.

Drivers lie about attempted delivery attempts

Customers of FedEx have long complained that drivers lie about attempted delivery attempts. Indeed, many customers have taken time off of work and stayed home all day, only to find out that FedEx never bothered to knock or ring the doorbell. Instead, FedEx would leave a slip saying that delivery was attempted, but that no one was home to receive the package.

This negligence and laziness lead to late deliveries, a loss of trust, and frustrated customers. As one customer shared, "I called customer service and they told me that I am out of luck because the driver says he attempted delivery." Another said, "I'm now debating whether I will ever use FedEx again." This is a major problem for FedEx and one that needs to be addressed to keep customers happy.

Weather Delays

Even though FedEx has a Global Operations Control Center with 15 meteorologists and utilizes a crew of 15 weather experts, it is frequently faulted for using the "weather delay" excuse to deliver packages late. Given the fact that these procedures are intended to guarantee that shipments arrive on schedule, regardless of the weather, this is particularly perplexing.

However, it seems that customer complaints about late deliveries due to weather delays are common, suggesting that there may be other factors at play. It is possible that the company's routing changes are not effective in responding to bad weather, or that the suggestions made by meteorologists are not being implemented properly. Whatever the case may be, it is clear that FedEx needs to address this issue to maintain customer confidence and satisfaction.

Damaged Packages

Customer satisfaction is of the utmost importance to any business, but it seems that FedEx is struggling in this area. Numerous customers have reported that their packages have arrived damaged, often due to exposure to the elements or rough handling by drivers. This is unacceptable, as it not only leads to frustrated customers but also increased costs for FedEx in terms of replacement and repair.

To improve its customer satisfaction ratings, FedEx needs to take steps to ensure that its drivers handle packages with care and that they are not left exposed to the elements. Only then will customers be confident that their packages will arrive safe and sound.

Late Delivery

The company has an on-time delivery rate of only 85%, which means that 15% of packages arrive late. This percentage looks even less impressive when compared to USPS, which has an on-time delivery rate of 92%. But the situation gets even worse. FedEx's deliveries aren't just a few hours or a day late but can be delayed 2, 5, or even 7 days in some cases.

It's no wonder, then, that internet commentators say things like: "Over 75% of packages I receive through FedEx are late" or "I can expect it [FedEx] to be delayed almost 100% of the time these days." If you need your package to arrive on time, you're better off using a different shipping company.

Expensive Services

As any business owner knows, shipping is essential for keeping the supply chain moving. But with prices rising and service levels falling, it's becoming increasingly difficult to justify using FedEx. Not only have prices gone up, but the quality has suffered as well.

In 2021, FedEx introduced a fuel surcharge fee, and in 2022 they announced a 5.9% price hike on FedEx Ground services. This trend is likely to continue, which means that business owners will have to look for alternatives to FedEx if they want to keep their shipping costs under control.

FedEx doesn’t deliver everywhere

Anyone who has ever tried to ship a package via FedEx knows that the company doesn’t deliver everywhere. While the U.S. Postal Service has a mandate to deliver to every U.S. address, FedEx can pick and choose which customers it wants to deliver to. Because of this, people who live in rural areas can't access to FedEx's services at all or only use the company's Ground Service (formerly SmartPost).

This service utilizes USPS for the "last mile" delivery and is thus much slower than other FedEx alternatives. For many people living in rural areas, this is a major inconvenience. Fortunately, there are now some alternatives to FedEx that offer more comprehensive coverage, including UPS and DHL.

Customer Service is Unhelpful

Customer service is an important part of any business, but it seems that FedEx has failed to realize this. Complaints about customer service are widespread, with customers describing it as unhelpful and difficult to get in touch with.

This is a serious problem, as it makes it very difficult for customers to get the help they need when they have a problem with their package. It also creates a lot of frustration and feeling of being ignored. FedEx needs to take steps to improve its customer service, or it will continue to lose customers.

Conclusion

FedEx is a shipping company that has struggled in recent years with customer satisfaction. Numerous customers have reported that their packages have arrived damaged, often due to exposure to the elements or rough handling by drivers. This is unacceptable, as it not only leads to frustrated customers but also increased costs for FedEx in terms of replacement and repair.

To improve its customer satisfaction ratings, FedEx needs to take steps to ensure that its drivers handle packages with care and that they are not left exposed to the elements. Only then will customers be confident that their packages will arrive safe and sound. In addition, FedEx needs to improve its customer service to better address the needs of its customers. Without these improvements, FedEx will continue to lose business to its competitors.

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author: patrick algrim
About the author

Patrick Algrim is a Certified Professional Resume Writer (CPRW), NCDA Certified Career Counselor (CCC), and general career expert. Patrick has completed the NACE Coaching Certification Program (CCP). And has been published as a career expert on Forbes, Glassdoor, American Express, Reader's Digest, LiveCareer, Zety, Yahoo, Recruiter.com, SparkHire, SHRM.org, Process.st, FairyGodBoss, HRCI.org, St. Edwards University, NC State University, IBTimes.com, Thrive Global, TMCnet.com, Work It Daily, Workology, Career Guide, MyPerfectResume, College Career Life, The HR Digest, WorkWise, Career Cast, Elite Staffing, Women in HR, All About Careers, Upstart HR, The Street, Monster, The Ladders, Introvert Whisperer, and many more. Find him on LinkedIn.

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