B&H Return Policy (2022 Information + Facts)
What is the B&H return policy? How soon do I need to return my items to B&H photo in order to get a full refund? If you're disappointed with your purchase from B&H, you can initiate a return in order to receive a full refund. Learn how to start a return and get your money back.
What is the B&H return policy?
B&H offers a return policy for most items within 30 days of receipt. If you're not satisfied with your purchase, you can initiate a return and receive a full refund.
How soon do I need to return my items to B&H?
You will need to return your items to B&H within 30 days of receipt in order to receive a full refund. If you're not satisfied with your purchase, you can initiate a return by contacting customer service.
What if I'm not satisfied with my purchase from B&H?
If you're not satisfied with your purchase from B&H, you can initiate a return in order to receive a full refund. To start a return, you will need to contact customer service and have your order number ready. Once your return is processed, you will receive a full refund.
What items can't I return to B&H?
B&H does not accept returns on digital items, food, and certain other items. For a full list of non-returnable items, please see the B&H website.
This includes TVs, combos, computers, monitors 37" and larger, and computer software. Any computers that got created under special request. Underwater equipment. Educational tapes or books. And more.
How to start a return at B&H
If you would like to start a return at B&H, the first step is to contact customer service. You will need your order number handy when you call. Once your return is processed, you will receive a full refund.
How to start a B&H return by phone
To start a return by phone, call customer service at 1 (800) 606-6969. You will need your order number handy when you call. Once your return is processed, you will receive a full refund.
How to start a B&H return online
To start a return online, visit the returns portal on the B&H website. You will need your order number and the email address you used to place your order. Once your return is processed, you will receive a full refund.
Follow these instructions:
- Login to your account
- Go to "My Account"
- Filter items by "Eligible for Return"
- Find your order details
- Click "Start a return"
To start a return by live chat:
- Click the live chat icon at the bottom right.
- Click "Order I've Placed"
- Fill out the requested fields.
When will I get my refund from B&H?
Once your return is processed, you will receive a full refund within 7-10 business days. Your refund will be credited to the original form of payment.
Where do I need to ship my B&H returns?
You will need to ship your return to the B&H warehouse. The address will be on your return label.
B&H Return Address:
Attn: Return Department
50 West 17th Street
New York, NY 10011
Or the following address:
Attn: Return Department
B&H Photo Video Inc.
400 Cedar Lane Unit 78
Florence, NJ 08518-2899
Do I need an RMA number to create a return with B&H?
Yes, you will need an RMA (Return Merchandise Authorization) number to create a return with B&H. You can get an RMA number by contacting customer service.
Is there a restocking fee for returns to B&H?
No, there is no restocking fee for returns to B&H.
How do I check the status of my B&H return?
You can check the status of your return by logging into your account and going to "My Account." From there, you will be able to see the status of your return.
What if I have more questions about returns to B&H?
If you have more questions about returns to B&H, you can contact customer service. Customer service is available by phone at 1 (800) 606-6969 or by live chat on the B&H website.
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