eBay's Customer Service Phone Number, Hours, Tips (2022)

What is the eBay customer service phone number? When is the best time to call the eBay customer service number? What do customers typically call the customer service number regarding? Get the resources you need to make an educated customer service call to eBay.

contact ebay customer service - ebay buyers and sellers on the ebay platform

What is the eBay customer service number?

The eBay customer service number is (866) 348-9519. Customers can call this number for general customer service inquiries, to report a problem, or to ask a question about using the site.

The eBay customer service number is a toll-free number.

What number can I call to report fraud?

To report fraud on eBay, call this number: (866) 643-1607

How do I speak to a live person at eBay?

To speak to a live person at eBay, call the customer service number and press 0 when prompted. You will then be connected to a customer service representative who can help you with your inquiry.

When is the best time to call the eBay customer service number?

The best time to call the customer service number is during business hours, which are Monday-Friday, 9:00 a.m. to 5:00 p.m. Pacific Time.

The most effective time to call eBay customer support, with the least wait time, is 8:00 am Pacific Time.

What do customers typically call the customer service number regarding?

Some of the most common reasons that customers call the customer service number include needing help with setting up an account, listing an item for sale, or making a purchase. Other reasons include needing help with managing an account, understanding fees, or resolving a dispute.

Before calling customer service, take a look at the eBay Help Center. The Help Center is a great resource for finding answers to common questions

How can I get in touch with eBay customer service by email?

The best way to get in touch with eBay customer service by email is to fill out the contact form on the eBay website. This form can be found by going to the Help & Contact page and selecting the option to “Email Us.”

When filling out the form, be sure to include as much detail as possible so that customer service can best assist you. Include your name, email address, and eBay user ID, if applicable.

You will also need to select a topic from the drop-down menu and provide a brief description of your issue. Once you have filled out all of the required fields, click “Submit” and customer service will typically respond within 24 hours.

How do I report an eBay scam?

If you believe you have been the victim of an eBay scam, you should report it to customer service immediately. You can do this by filling out the “Report a Problem” form on the eBay website.

To fill out this form, go to the Help & Contact page and select the option to “Report a Problem.

How do I close my eBay account?

To close your eBay account, you will need to contact customer service. You can do this by filling out the “Report a Problem” form on the eBay website.

To fill out this form, go to the Help & Contact page and select the option to “Report a Problem.” In the drop-down menu, select the option for “Cancel My Account” and provide a brief description of your reason for wanting to close your account. Once you have filled out all of the required fields, click “Submit” and customer service will typically respond within 24 hours.

How do I change my eBay address?

To change your eBay address, you will need to contact customer service. You can do this by filling out the “Report a Problem” form on the eBay website.

To fill out this form, go to the Help & Contact page and select the option to “Report a Problem.” In the drop-down menu, select the option for “Update My Address” and provide your new address. Once you have filled out all of the required fields, click “Submit” and customer service will typically respond within 24 hours.

What is the eBay return policy?

The eBay return policy states that buyers can return most items within 30 days of receiving the item. Returns are typically refunded in the form of a credit to the buyer’s account.

To start a return, the buyer must go to the “My eBay” page and find the item that they would like to return. From there, they will need to select the option for “Return Item” and follow the instructions.

The seller will have the option to accept or decline the return. If the seller accepts the return, they will be responsible for returning the item to the buyer and refunding the cost of the item. If the seller declines the return, the buyer can still file a dispute with eBay customer service.

How do I cancel an eBay return?

To cancel an eBay return, you will need to contact customer service. You can do this by filling out the “Report a Problem” form on the eBay website.

To fill out this form, go to the Help & Contact page and select the option to “Report a Problem.” In the drop-down menu, select the option for “Cancel a Return” and provide a brief description of your reason for wanting to cancel the return. Once you have filled out all of the required fields, click “Submit” and customer service will typically respond within 24 hours.

What is the eBay dispute process?

The eBay dispute process is a way for buyers and sellers to resolve issues that they have not been able to resolve on their own. Disputes can be filed for a number of reasons, such as if an item is not as described, if an item is not received, or if an item is damaged.

To start a dispute, the buyer or seller will need to go to the “My eBay” page and find the item in question. From there, they will need to select the option for “File a Dispute” and follow the instructions.

Once a dispute has been filed, customer service will review the case and decide how to resolve the issue. Resolutions can include refunding the buyer, sending a replacement item to the buyer, or canceling the transaction.

What do I do if I have not received an order from eBay?

If you have not received an order that you placed on eBay, you will need to contact the seller and ask them for an update. If the seller does not respond to your inquiry or if they tell you that the item has been shipped but you still have not received it, you can file a dispute with eBay customer service.

To start a dispute, you will need to go to the “My eBay” page and find the item in question. From there, you will need to select the option for “File a Dispute” and follow the instructions.

Once a dispute has been filed, customer service will review the case and decide how to resolve the issue.

What can't eBay customer service help with?

There are a few things that eBay customer service cannot help with, such as:

  • Asking a question about an item listed for sale
  • Asking a question about an order you have placed
  • Asking a question about your account
  • Reporting a problem with an eBay website or app

If you need help with one of these issues, you will need to contact the seller or use the self-help tools on the eBay website.

Can the eBay customer service line help with technical support?

No, the eBay customer service line cannot help with technical support. If you need technical support, you will need to contact the seller or use the self-help tools on the eBay website.

What is the mailing address of eBay customer service (contact customer service by mail)?

The mailing address of eBay customer service is:

eBay Customer Service

2145 Hamilton Avenue

San Jose, CA 95125

Tips when calling eBay customer service

  • Be polite: Customer service representatives are more likely to be helpful if you are polite and respectful.
  • Be clear and concise: When explaining your issue, be clear and to the point. This will help the customer service representative understand your issue and resolve it more quickly.
  • Have all relevant information on hand: Before you call customer service, make sure that you have all of the relevant information about your issue. This can include your order number, the item number, and the date of the transaction.
  • Be patient: Call wait times can be long, so try to be patient. If you feel like you are not getting through or if your issue is not being resolved, you can always hang up and try again later.

Sources:

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Patrick Algrim is a Certified Professional Resume Writer (CPRW), NCDA Certified Career Counselor (CCC), and general career expert. Patrick has completed the NACE Coaching Certification Program (CCP). And has been published as a career expert on Forbes, Glassdoor, American Express, Reader's Digest, LiveCareer, Zety, Yahoo, Recruiter.com, SparkHire, SHRM.org, Process.st, FairyGodBoss, HRCI.org, St. Edwards University, NC State University, IBTimes.com, Thrive Global, TMCnet.com, Work It Daily, Workology, Career Guide, MyPerfectResume, College Career Life, The HR Digest, WorkWise, Career Cast, Elite Staffing, Women in HR, All About Careers, Upstart HR, The Street, Monster, The Ladders, Introvert Whisperer, and many more. Find him on LinkedIn.

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