IKEA Return Policy Explained (2022 Facts)

What is the IKEA return policy? IKEA offers one of the most customer-friendly return policies in the retail industry. If you are unsatisfied with your purchase, you can typically return it for a full refund within 365 days of the date of purchase. However, a few things should be considered before taking advantage of this policy.

ikea return policy

What is IKEA's return policy?

IKEA's return policy is pretty straightforward. If you are unsatisfied with your purchase, you can return it within 365 days of the date of purchase. The only exceptions to this policy are if the item is damaged or defective or if you purchased it during a special sale (like IKEA's Labor Day sale). If you meet any of these criteria, you can still return the item, but you will only be eligible for a partial refund.

Things to know about IKEA return policy:

Here are a few tips to keep in mind when returning an item to IKEA:

Make sure you have your receipt.

To receive a refund, you must present valid proof of purchase. Ikea will not process your return without a valid receipt. So, make sure you keep your receipt in a safe place and bring it with you when returning an item.

Related: Does IKEA take back assembled furniture?

Pack the item carefully.

When returning an item, it is essential to pack it carefully to arrive at Ikea in the same condition you received it. IKEA recommends using the original packaging if possible. Ikea will not accept returns of items that have been damaged or tampered with. IKEA will only accept returns for products that are "as new."

Include a note with your return

To help IKEA process your return more quickly, include a note with your name, address, phone number, and the reason for the return.

Bring the item back to the store.

Items purchased in-store can not be returned by mail or online. You have to return it to the Ikea store.

IKEA does not refund shipping costs.

If you paid for shipping when you made your purchase, you would not be reimbursed for those costs.

IKEA does not offer exchanges.

If you want to exchange an item, you must return the original item and place a new order.

ikea refund policy

How to make a return to IKEA?

If you need to return an item to Ikea, follow these steps:

1. Bring the item and your receipt to the return desk at your local IKEA store.

2. The return desk will process your return and issue a refund to your original form of payment.

3. If you do not have a receipt, the return desk will issue a store credit for the item's current selling price.

4. Ikea does not refund shipping costs.

5. If you have questions, contact Ikea customer service.

Which items can not be returned to IKEA?

Ikea does not accept returns of the following items:

As-is products:

As-is products include items sold at a reduced price because they are damaged, used, or missing parts. These items are marked as "as-is" and are final sales.

IKEA purchase return policy

Custom-made products:

Custom-made products include items made to order, such as custom-made sofas or cabinets. These items are final sale and can not be returned.

Cut fabric or wallpaper:

Cut fabric or wallpaper can not be returned because it can not be resold. If you are not sure how much fabric or wallpaper you need, Ikea recommends that you purchase a little extra to be on the safe side.

Custom countertops:

Custom countertops can not be returned because they are made to order. If you are unsure of the size or color, Ikea recommends that you order a sample before placing your entire order.


Mattress purchases can not be returned but can be exchanged. If you are unsatisfied with your mattress, you can exchange it for a different model within 90 days of the purchase date.

What About Returning Online Purchases?

If you bought your item online from IKEA and it's not what you were hoping for, You can return it within 14 days of the date of purchase. You need to make sure that:

  • The item is unopened and in its original packaging
  • You have your receipt or order confirmation

To return an item you bought online, pack up the item (with its packaging and manuals) and send it to the IKEA warehouse or IKEA returns department within 14 days of the date of purchase.


Although Ikea does not accept returns of certain items, they make the return process easy for customers. All you need is your receipt and the item to get a refund. If you bought the product online, you must package it and send it back within 14 days.


How many days will I get my refund if I return an item to IKEA?

It usually takes 3-5 business days for the refund to appear in your account. Only the net purchase price (excluding shipping and handling charges) will be refunded.

Can I return gift items to IKEA?

You can return gift items to IKEA if you have the original gift receipt. You will have to return it in-store and receive store credit for the item's purchase price.

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