Call Center Job Description Sample

Call Center workers are knowledgeable of a company's procedures, products, and services. They use this information to assist callers with questions, problems, and complaints. It's their responsibility to speak with customers, gain a better understanding of their needs by listening intently and offer potential solutions. Call center representatives also work to assist callers who have questions regarding the services or products of a company. They use a set of communication scripts during every inbound and outbound call. That way, they can sell products or services to customers. These scripts also assist them with providing knowledge of or answering questions about the company's policies and practices.

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Call Center Job Description Sample

Here’s an example of a good Call Center job description:

We're looking for a call center representative to act as a liaison between our organization and its potential and current customer base. Successful candidates can accept ownership by effectively solving customer complaints, inquiries, and issues. They'll achieve these goals by ensuring customer satisfaction remains the core of all behaviors and decisions.

Call Center Salary

The average wage for a call center representative is provided by The Bureau of Labor and Statistics. That's a division of the U.S. Department of Labor, which has the statistics for this job as of 2018. The wage nationally for a call center representative is $55,310.00. That translates to $26.59 per hour.

Call Center Job Description For Resume

A Call Center position may have a description similar to this one in an executive summary, professional summary, or resume:

Friendly call center representative with 10+ years of experience. Seeking to use a proven track record in communication and problem solving to provide expert service to your customers. I maintained a 98% track record for customer satisfaction with my previous employer. I also learned all products with 99% accuracy following one week of training.

Call Center Skills

The list of skills is where you include information about the candidate's previous work experience you prefer, as well as any technical skills you desire. Make sure you're providing enough detail in this section to ensure it's clear. However, if this section is too long, potential call center representative candidates may feel too intimidated to apply.

Call Center Duties & Responsibilities

Every list of call center representative duties and responsibilities should be comprehensive, but not too long. Use this section for outlining the primary functions of the call center worker, as well as how these roles are significant to your company.

Here’s an example of a Call Center’s duties and responsibilities:

Call Center Requirements

This section is similar to your list of qualifications and skills, but you're further defining it with educational requirements and other background information. Use this section for diving into what specific requirements call center representatives should have when working for your company.

Additional Call Center Resources

Call Center Job Description

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Call Center Job Description Template

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author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams. Patrick has been a source for Human Resources and career related insights for Forbes, Glassdoor, Entrepreneur,, SparkHire, and many more.


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