Retail Associate Job Description: Salary, Duties, Skills
A retail associate is someone who provides front-line customer support and customer service to guests. They are usually found in retail settings such as department stores, supermarkets, sporting goods stores and other retail environments. The retail associate is a seller along with a customer service agent. Meaning, they provide great customer service which oftentimes leads to the sales of products or goods within the retail setting. In addition to these core roles, they also ensure all display settings are well kept and the store is in good working order.
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Retail Associate Job Description Sample
Here’s an example of a good Retail Associate job description:
We are seeking world-class retail associates to help our department stores. Retail associates are on the front-lines in terms of the representation of our brand. From being able to help customers better understand our products to help assess where their needs are so that you can better direct them. Retail associates play a critical role in the general operations of the business.
Retail Associate Salary
According to PaySalce a retail associate could earn anywhere from the $8.10 per hour range to the $14.60 per hour range. That equates to being roughly $17,100 per year to $44,418 per year. Additional commissions and bonus compensation is provided to some retail associates who are able to reach certain business objectives.
Retail Associate Job Description For Resume
A Retail Associate position may have a description similar to this one in an executive summary, professional summary, or resume:
Previous retail experience. Around 3 years acting as an assistant store manager, retail associate, and sales associate. Comfortable with the requirements of retail. From ensuring the store presentation is top-notch to helping customers at times of stress.
Retail Associate Skills
In this section, you’re detailing the skills and qualifications you’re expecting from every candidate applying for this position.
- People skills
- Verbal communication skills
- Assessment skills
- Problem-solving skills
- Attentino to detail
- Collaborative skills
- Teamwork skills
- Listening skills
Retail Associate Duties & Responsibilities
Potential candidates working as a Retail Associate for your organization must know their duties and responsibilities before applying for the position. Indicate what their role will be comprised of, as well as your expectations here.
- Help to ensure that our store is always in top shape by overlooking all displays and display settings.
- Be mindful of customers who look like they are having a difficult time, and approach them politely.
- Be on the front-lines in terms of world-class customer support, be a change agent if needed.
- Help to manage all inventory and report broken or spoiled goods.
- Assist in the sales process by showing customers our products and goods with knowledge.
- Work as a unit with other retail associates so that the store can be better served.
- Pay close attention to detail when walking through the store, if you find a problem, fix it.
- Always be sending off good energy to patrons and guests.
Retail Associate Requirements
Use this area for highlighting the educational background, certifications, and other skills you require for every candidate applying for this position.
- Previous retail experience required.
- High school diploma or GED preferred.
- Great knowledge of our products and services.
- Ability to work longer hours if requested.
- Ability to thrive in an occasionally fast-paced environment.
- Generally a helpful and kind spirited person.
- Previous experience in sales a plus.
- Computer skills a plus.
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