Community Manager Job Description: Salary, Duties, Skills

A community manager is someone who is on the front-lines in terms of customer feedback. They are being watchful of poor experiences that are happening for customers and where they might be expressing their frustration. Primarily, this happens via social media. A customer may have a bad experience with a product or service and turn to public outlets to express that frustration. A community manager may be the one who tries to interact with the customer and mitigate the poor experience.

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Community Manager Job Description Sample

Here’s an example of a good Community Manager job description:

We are searching for a passionate community manager who can help look over our existing community and our community members who may have departed due to negative reasoning. A community manager is someone who is being extremely protective of the brand. They should be empathetic towards a customers experience and have experience knowing how to handle communicating with that customer in a professional way to change their perception of the brand.

Community Manager Salary

Based on the United States national average, a community manager earns roughly $49,500 per year. On the higher end, for those who may have more experience or a proven track record of positive community management, they could earn $71,000 or more. For those who are more junior, looking to break into the community management role, they could expect on the lower side, $36,000 per year.

Community Manager Job Description For Resume

A Community Manager position may have a description similar to this one in an executive summary, professional summary, or resume:

Prior experience dealing with all aspects of branding. From customer service to light forms of community management. Comfortable interacting with customers and have methods of dealing with disgruntled customers so that we can change their minds about how they perceive our brand, products or services.

Community Manager Skills

In this section, you’re detailing the skills and qualifications you’re expecting from every candidate applying for this position.

Community Manager Duties & Responsibilities

Potential candidates working as a Community Manager for your organization must know their duties and responsibilities before applying for the position. Indicate what their role will be comprised of, as well as your expectations here.

Community Manager Requirements

Use this area for highlighting the educational background, certifications, and other skills you require for every candidate applying for this position.

Community Manager Job Description
author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams.

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