Help Desk Job Description: Salary, Duties, Skills

The role of someone at the help desk is to be a customer service agent. Help desks can be found in a variety of places. From a museum, where they might be there to facilitate the guests of the establishment. To a digital help desk where they may respond via chat or email to a customer who has a problem. A help desk agent is someone who resolves customer issues, customer complaints and points of friction where the product or service cannot help.

Table Of Contents

Help Desk Job Description Sample

Here’s an example of a good Help Desk job description:

We are seeking a professional, friendly, and people-oriented help desk agent to help us with our customer support efforts. This help desk professionals will be part of our digital help desk. This is where you'll be responding to customer issues in real-time, via a digital platform. You should have working knowledge of operating customer support tickets and resolving issues efficiently.

Related: 12+ Best Help Desk Interview Questions & Answers

Help Desk Salary

A Help Desk salary and pay looks roughly like the following:

The average help desk agent and help desk specialist can earn anywhere from $13.50 per hour to $25.25 per hour. On average, the median average hourly pay is around $18.40. Pay will depend on previous experience and expertise in the domain of the company.

Help Desk Job Description For Resume

A Help Desk position may have a description similar to this one in an executive summary, professional summary, or resume:

Previous work experience in customer support. I was able to achieve a 95% success rate with customer support tickets. Reduced overall ticket requests by ensuring that customers didn't have secondary requests that they were unable to answer via email or chat. Comfortable working quickly and being respectful of all customer complaints.

Help Desk Skills

In this section, you’re detailing the skills and qualifications you’re expecting from every candidate applying for this position.

Help Desk Duties & Responsibilities

Potential candidates working as a Help Desk for your organization must know their duties and responsibilities before applying for the position. Indicate what their role will be comprised of, as well as your expectations here.

Help Desk Requirements

Use this area for highlighting the educational background, certifications, and other skills you require for every candidate applying for this position.

What Are Other Titles For Help Desk Professionals?

If you're hiring for the help desk, here are some other titles which facilitate the above job description:

Help Desk Job Description
author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams.

Want higher salary?

Our comprehensive free guide on increasing your salary through new or existing employment has finally dropped. Get it here.

     

    Share

    Help us by spreading the word