Customer Service Manager Job Description Sample

A customer service manager is someone who sits as part of the customer service or customer support team. A customer service manager can be found in a variety of industries and locations. From a retail location, where they help to direct all of the customer service agents. To a digital or call center setting where they are working alongside all customer support agents who are answering phone calls, emails and direct messages.

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Customer Service Manager Job Description Sample

Here’s an example of a good Customer Service Manager job description:

We are searching for a knowledgeable customer service manager who can help direct our team of customer support agents. A great customer service manager is someone who knows how to train our agents to continue to deliver success. They should have a keen understanding of what it takes in order to create a world-class customer support portal and experience for our customers.

Related: Customer Service Job Description: Salary, Duties, Skills

Customer Service Manager Salary

A Customer Service Manager salary and pay looks roughly like the following:

On average, a customer service manager with 6-10 years of experience can earn an average salary of $54,500. They may receive additional bonus compensation for the average customer service happiness ratings that come through customers. Those with more experience could expect to earn somewhere in the $60,000 annual salary range.

Related: 3 Answers To “What Does Customer Service Mean To You”

Customer Service Manager Job Description For Resume

A Customer Service Manager position may have a description similar to this one in an executive summary, professional summary, or resume:

Previous experience leading customer service agents. I had a team of 3 agents who worked primarily online, we had a 98% customer happiness score. Comfortable directing teams 10+.

Customer Service Manager Skills

In this section, you’re detailing the skills and qualifications you’re expecting from every candidate applying for this position.

Related: 6+ Best Customer Service Representative Interview Questions

Customer Service Manager Duties & Responsibilities

Potential candidates working as a Customer Service Manager for your organization must know their duties and responsibilities before applying for the position. Indicate what their role will be comprised of, as well as your expectations here.

Customer Service Manager Requirements

Use this area for highlighting the educational background, certifications, and other skills you require for every candidate applying for this position.

Customer Service Manager Job Description

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Customer Service Manager Job Description Template

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author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams. Patrick has been a source for Human Resources and career related insights for Forbes, Glassdoor, Entrepreneur,, SparkHire, and many more.


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