Hotel Front Desk Job Description: Salary, Duties, Skills

A hotel front desk professional is someone who greets customers and patrons who are entering the hotel. The hotel front desk position is vital to the operations of a hotel. They are the ones who help check-in and check-out guests. Additionally, they assist customers with any special needs.

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Hotel Front Desk Job Description Sample

Here’s an example of a good Hotel Front Desk job description:

We are seeking front desk professionals for our hotel who can greet guests, help them with their special room requests and be an incredible customer service agent. Front desk professionals are one of the most important positions at the hotel. They are the ones representing our brand and ensuring that customers are pleased with their stay.

Hotel Front Desk Salary

A Hotel Front Desk salary and pay looks roughly like the following:

The average salary of a front desk professional is around $10/hr. While those with more experience might be able to earn more, they would have to go to a hotel that might be more nationalized, such as Hilton, Marriott or Best Western.

Hotel Front Desk Job Description For Resume

A Hotel Front Desk position may have a description similar to this one in an executive summary, professional summary, or resume:

Previous hotel experience. Comfortable in a front desk position or even as a night auditor. Understand that my role is primarily customer service and ensuring that guests are having a great stay.

Hotel Front Desk Skills

In this section, you’re detailing what skill requirements you have for the candidate’s role as a Hotel Front Desk. These skills have more to do with how they’ll perform on the job, as well as other skills that will support their position.

Hotel Front Desk Duties & Responsibilities

Duties and responsibilities will change from company to company. However, you must be including the core details regarding this position in this section. That way, there’s no confusion regarding the candidate’s expectations.

Related: Night Auditor Job Description: Salary, Duties, Skills

Hotel Front Desk Requirements

Use this section for diving further into detail regarding the requirements you have for this job regarding education, certifications, and other experience. If you have specific computer or software background requirements, list them here as well.

Hotel Front Desk Job Description
author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams.

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