Hotel Front Desk Job Description: Salary, Duties, Skills
A hotel front desk professional is someone who greets customers and patrons who are entering the hotel. The hotel front desk position is vital to the operations of a hotel. They are the ones who help check-in and check-out guests. Additionally, they assist customers with any special needs.
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Hotel Front Desk Job Description Sample
Here’s an example of a good Hotel Front Desk job description:
We are seeking front desk professionals for our hotel who can greet guests, help them with their special room requests and be an incredible customer service agent. Front desk professionals are one of the most important positions at the hotel. They are the ones representing our brand and ensuring that customers are pleased with their stay.
Hotel Front Desk Salary
A Hotel Front Desk salary and pay looks roughly like the following:
The average salary of a front desk professional is around $10/hr. While those with more experience might be able to earn more, they would have to go to a hotel that might be more nationalized, such as Hilton, Marriott or Best Western.
Hotel Front Desk Job Description For Resume
A Hotel Front Desk position may have a description similar to this one in an executive summary, professional summary, or resume:
Previous hotel experience. Comfortable in a front desk position or even as a night auditor. Understand that my role is primarily customer service and ensuring that guests are having a great stay.
Hotel Front Desk Skills
In this section, you’re detailing what skill requirements you have for the candidate’s role as a Hotel Front Desk. These skills have more to do with how they’ll perform on the job, as well as other skills that will support their position.
- Listening skills
- Coordination skills
- Customer service skills
- Adaptable to change
- Leadership skills
Hotel Front Desk Duties & Responsibilities
Duties and responsibilities will change from company to company. However, you must be including the core details regarding this position in this section. That way, there’s no confusion regarding the candidate’s expectations.
- Greet guests and ensure they are feeling welcomed into the hotel.
- Work with guests to ensure that their check-in process is smooth and that their luggage is taken care of.
- Work with guests on any special needs that they might have regarding their room requests.
- Answer the phones and help customers with booking when they call.
- Ensure all customers are being given their bill and that their bill is paid.
- Help ensure all customer service requests are taken care of.
Hotel Front Desk Requirements
Use this section for diving further into detail regarding the requirements you have for this job regarding education, certifications, and other experience. If you have specific computer or software background requirements, list them here as well.
- High School Diploma or GED preferred.
- Previous experience in a hotel or previous hospitality experience preferred.
- Ability to pass a state background check, drug test, and have a valid state drivers license.
- Ability to stand on your feet for longer periods of time.
- Comfortable dealing with customer service requests.
- High degree of patience may be required.
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