Concierge Job Description: Salary, Duties, Skills
A Concierge is someone who is part of a hospitality group. Usually, found in a hotel setting. This professional is responsible for ensuring that guests are well taken care of and that some of their special needs requests that pertain to activities outside of the hotel are accounted for. This professional might be the one who can help plan transportation, dining events, and other types of accommodations.
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Concierge Job Description Sample
Here’s an example of a good Concierge job description:
We are searching for a passionate and knowledgeable concierge who can help us provide an optimal guest experience for our customers. A great concierge is someone who has a keen understanding of customer service and can provide our guests with the knowledge and service they need to have a great time staying with us.
A Concierge salary and pay looks roughly like the following:
In the US, the national average salary for a Concierge is around $40,000 per year. Those with more experience might be able to earn upwards of $55,000 per year. While those who are entry-level may be starting at $13.61 per hour.
Concierge Job Description For Resume
A Concierge position may have a description similar to this one in an executive summary, professional summary, or resume:
Previous hospitality experience. Worked front-desk and nigh audit positions for a long period of time. Comfortable guiding guests to the needs that they might have. 5+ years in a hotel setting.
In this section, you’re detailing what skill requirements you have for the candidate’s role as a Concierge. These skills have more to do with how they’ll perform on the job, as well as other skills that will support their position.
- Guidance skills
- Listening skills
- Planning skills
- Verbal communication skills
- Problem-solving skills
Concierge Duties & Responsibilities
Duties and responsibilities will change from company to company. However, you must be including the core details regarding this position in this section. That way, there’s no confusion regarding the candidate’s expectations.
- Answer all incoming phone calls and direct those calls to their proper parties. IF the guest is requesting you the concierge, handle the phone call with grace.
- Perform the various duties that ensure all residents and guests are having an optimal experience. This includes learning about transportation requirements and notifying residents of any packages they might have received.
- Keep a log of all housekeeping and mechanical room keys.
- Maintain all guest reservations and records.
- Assist in all sponsored events and help with lodging and planning.
Use this section for diving further into detail regarding the requirements you have for this job regarding education, certifications, and other experience. If you have specific computer or software background requirements, list them here as well.
- High School Diploma or GED preferred.
- Must be able to maintain a pleasant manner under pressure.
- Ability to type, read, write and follow written instructions.
- Must have keen customer service abilities.
- Creative thinking abilities are a strong plus.
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