Best Follow-up Call Script After An Interview (Example)

Calling your future employer after your interview can be a strong signal that you’re wanting to get the job. This can be ideal for those who are applying for retail positions, especially.

A simple follow-up call, instead of an email, can make you appear eager. Which can bode well for you. But if not done correctly, it can also make you appear badgering. Which we don’t want.

Before you jump into the call, it’s important to recognize the type of job you’re applying for and whether or not a follow-up call is appropriate.

If you’re applying for retail positions or any type of position which may not have had a Human Resources manager do your hiring, then a follow-up call might work best for you. This would be a position like a Starbucks Barista, for example.

If the position you applied for had a Human Resources manager performing most of the interview planning, a follow-up email after your interview might get you a better response.

The way to know is quite simple, did the manager give you a phone number to reach them at? Or an email address? If they gave you an email address, then they prefer email.

Table Of Contents

When To Make Your Call

Planning your call is just as important as the call itself. You want to make sure the manager or interviewer will be available. Additionally, you want to be sure they are going to be able to talk for the 10 minutes that you might ask them for. You’ll need to catch them at optimal times.

The best times to make your phone call would be when the manager is first arriving to work, after they are finished with lunch, or when they are almost completed with their workday.

For example:

These would be the optimal times to make your follow-up phone call.

How Soon To Make The Phone Call

This is key, don’t make your phone call too soon. If you haven’t heard back from your interviewer within 3-4 business or working days, then you might want to make the call.

But if it has been less than 48 hours, calling your interviewer might seem overly eager and that could indicate that you might be difficult to work with.

The only time this rule would be broken is if your interviewer told you specifically, “We’ll get back to you in the next 24 hours.” Only if they said that, would it be advisable to make your phone call.

Have A Plan With Your Phone Call

It’s always best to have a plan with your phone call. A few questions that you’d like to ask or a few points that you might want to bring up. This is in response to the manager's questions that they might ask you.

For example, if the manager asks, “Why did you call? I haven’t processed our interviewers yet.”

Then you should say something along the lines of, “OK, I wasn’t sure. If there are any questions that you have regarding the details on the application or questions that were not answered as part of the interview, let me know.”

If you have questions that you want to be answered, be sure that you have them written down and prepared in advance. Avoid any questions regarding feedback. For example, if you are curious about how you performed during your interview. This would be a question to avoid. Stay focused on asking them if they need anything further to help with your application process.

If The Manager Responds Poorly

This can always be a risk with a follow-up phone call. The manager might be occupied or feeling like they don’t want to deal with your phone call at the moment. If this happens, here’s how you should respond.

Say something along the lines of, “I apologize if I caught you at a bad time. I’m very excited about this position and being able to work with you. I can absolutely call back at a later time. Again, I apologize if this caused you any inconvenience.”

Your Follow-up Phone Call Script

Here’s the ideal follow-up phone call script you can use when making your call. If you vary from it slightly, that’s okay. Be sure that you are promoting the fact that you are eager about the position and that you are making the phone call to help ensure that you are proving the utmost of guidance to the interviewer in order for them to make the most informed decision.

“Hi there. I wanted to give you a ring to follow-up on the interview from the other day. I haven’t heard back yet and I am really eager about this position and the opportunity to be able to work with you. I understand how time can get away from us sometimes and I don’t know if you had any chance to review all of the interview sessions. But I wanted to make the call anyway and see if there was anything I could provide you to help with your assessments.”

author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams.

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