Medical Receptionist Job Description Sample
If you have an interest in the pursuit of a rewarding career in the medical field, working as a Medical Receptionist is an excellent option. These professionals are responsible for the coordination of physicians' daily administration, patients, staff, and visitors at a healthcare facility. Additional responsibilities include answering patient inquiries, handling patient emergencies, monitoring stock and supplies, and scheduling appointments.
Table of Contents
- Medical Receptionist Job Description Sample
- Medical Receptionist Salary
- Medical Receptionist Job Description for the Resume
- Medical Receptionist Skills
- Medical Receptionist Duties & Responsibilities
- Medical Receptionist Requirements
Medical Receptionist Job Description Sample
Our healthcare facility is currently seeking a Medical Receptionist with excellent administrative and organizational skills. Those who are serving in this role are responsible for meeting specific expectations, including being compassionate and discrete. Additional requirements include having superb record-keeping and time-management skills. Successful candidates should be professional and confident with incredible interpersonal and communication skills. These attributes help contribute to the efficiency of our healthcare facility's day-to-day administration. Top candidates can work in a fast-paced environment while remaining comfortable under pressure and being a multi-tasker. You must also be able to react adequately to patient emergencies.
Medical Receptionist Salary
According to research conducted by PayScale during November 2019, a Medical Receptionist's national average salary is $30,918 per year. That equates to an average hourly rate of $13.87. Entry-level Medical Receptionists with less than one year of experience can expect to see earnings of $12.29 per hour, on average. Those who have been working as a Medical Receptionist for twenty years or longer are reporting an average hourly rate of $15.31.
Medical Receptionist Job Description for the Resume
Incredibly organized Medical Receptionist with over six years of experience working in fast-paced healthcare facilities. I'm courteous and personable during every patient and team member interaction. When working for my previous employer, I implemented a new CRM platform to manage cancer patients. That implementation cut costs by 26% while increasing accuracy. I'm seeking to leverage this experience at your healthcare facility to help optimize processes and minimize errors. My goal is also to improve patient satisfaction scores.
Medical Receptionist Skills
In this section, you're outlining your candidate's skills. You can include requirements for previous job experience, technical skills, certifications, and so on. If you have personality traits and soft skills you envision for a successful hire, include them in this section as well. Avoid making this section too long. Otherwise, you'll dissuade applications coming in from qualified candidates.
Here's an example of a reasonable list of skills for a Medical Receptionist:
- Has excellent customer service and phone skills.
- Is an innovative thinker.
- Has incredible problem-solving and conceptual skills.
- Can multi-task effectively.
- Has meticulous attention to detail.
- Outstanding administrative, organizational, and planning skills.
- Works well under pressure.
- Reacts adequately to all emergencies.
- Uses discretion when working with sensitive information.
- Impeccable communication, documentation, and IT skills.
- Has passion regarding healthcare excellence.
Medical Receptionist Duties & Responsibilities
The most important part of a company's job description is where the list of duties and responsibilities go. Here is where you'll outline the functions of the position, what responsibilities will occur regularly, and other pertinent details.
Here’s an example of a Medical Receptionist’s duties and responsibilities:
- Greeting and attending to patients over the phone and in-person.
- Professionally assisting doctors, patients, staff, and visitors.
- Maintaining business inventory, including checking supplies, maintenance repairs, and scheduling equipment.
- Answering all telephone calls professionally and courteously.
- Meeting HIPAA guidelines when performing all duties.
- Maintaining confidentiality for all doctor, patient, and staff information.
- Scheduling appointments between patients and doctors.
- Being a liaison between medical departments using professionalism and discretion.
- Adhering to procedures and policies during all activities.
- Assisting with treatment and admissions according to agreed protocols.
- Ensuring all stock levels remain adequate and, when not, making timely orders.
- Communicating medical results to patients when under medical supervision.
- Completing accurate documentation regarding every patient visit.
Medical Receptionist Requirements
Here’s where you can break down the requirements of your position in further detail. Include informational requirements such as education, additional skills, and abilities.
Here’s an excellent example of requirements for a Medical Receptionist:
- Has earned their high school diploma or the equivalent.
- Advantageous to have a Bachelor's degree.
- Essential to have administration certification.
- Has familiarity with how phone systems work.
- Preference to those with previous experience using Microsoft Office.
- Preference given to candidates have at least two years experience in a Medical Receptionist role or at a healthcare facility.
- Highly advantageous for candidates to have a working knowledge of CPT and ICD coding, HIPAA regulations, and medical terminology.
Using a Job Description Template
Follow these instructions to use a job description template
- Step 1: Replace the job duties and requirements based on information gathered from the team.
- Step 2: When the job description is finished, add an EEO (Equal Employment Opportunity) statement to the bottom of the job description.
- Step 3: Double check the job description fits the needs of the team, company, and is approved by the Human Resources department. Then post on a job board.
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