Call Center Agent Cover Letter Sample

call center agent cover letter

Call Center Agent cover letters should contain previous work experience that alludes to your abilities to execute great customer service. Soft skills that are important to bring up would be multi-tasking abilities, time-management skills, and the ability to empathize with customers who are calling into the call center.

Call Center Agent Cover Letter Sample

Below is a sample of what your cover letter should after using our cover letter template below. Our cover letter templates are standardized. All cover letters should be simple, impactful, well-written, proofread, and readable.

Ian Smith
Call Center Agent

May 1st, 2013

Dear Mr. Johnson —

Being part of a call center is more than simply answering phones and dealing with customers. We are there, deployed, in a call center, to ensure that we carry the product and service to a world-class standing. By accepting the customer support calls and assisting customers, we are an extension of the product. Here are some of the things I've been able to do as a previous Call Center Agent:

Managed more than 10,000 inbound calls with a 98% customer happiness rating.
Worked alongside managers and other customer service agents to drive forward common requests and answers.
Worked closely with product managers to ensure that they understood all customer paint points.

I look forward to interviewing with you. If there is any information that you'd like to see that I didn't include in my application, please feel free to contact me and I will return that to you as soon as possible.

Ian Smith

Additional Call Center Resources

Call Center Agent Cover Letter

Using a Call Center Agent Cover Letter Template

Follow the instructions below to use the call center agent cover letter template.

call center agent free cover letter template and download

Call Center Agent Cover Letter Template

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author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams. Patrick has been a source for Human Resources and career related insights for Forbes, Glassdoor, Entrepreneur,, SparkHire, and many more.


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