Front Desk Agent Job Description
Front Desk Agents are the first person a customer speaks to upon entering a hotel, motel, or resort. They are responsible for checking guests in and out, verifying the registration information, processing payments, and directing guests to their rooms.
Front Desk Agent Job Description Sample
We are looking to hire a Front Desk Agent to assist with checking guests in and out of our hotel. Your main responsibilities will be receiving guests' payments, balancing cash at the end of your shift, and ensuring keys are handed back to the front desk upon departure.
You will also need to quickly become familiar with the hotel layout, special offers, and flow of in-house operations. In this role, the ideal candidate will also assist guests with resolving complaints or problems, as well as answering general inquiries and recommendation requests.
You may also be required to assist with reservation taking as well as promoting/upselling higher rate rooms to guests.
Front Desk Agent Salary
According to Glassdoor in 2019, the average Front Desk Agent makes approximately $39,000 per year. The salary can range from as low as $22,000 to as high as $74,000 in rare circumstances.
Education, experience, and the specific establishment employing someone in this capacity influence pay.
Front Desk Agent Required Soft Skills
- Written and verbal communication skills.
- Team player.
- Interpersonal communication.
- Organization skills.
- Customer service skills.
- Time management skills.
Front Desk Agent Duties & Responsibilities
- Greeting guests upon arrival and thanking them upon departure.
- Checking guests in and out.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
- Posting charges to guest accounts.
- Ensure guest satisfaction by communicating with other departments.
- Keeping up with a daily checklist.
- Assist reservations manager.
- Resolving guest complaints and problems as necessary.
Front Desk Agent Requirements
- High school diploma or equivalent.
- Professional and neat appearance.
- Available to work morning and night shifts including weekends and holidays.
- Previous Front Desk experience is a plus.
- Degree in hotel management is a plus.
- Friendly and helpful personality.
Using a Job Description Template
Follow these instructions to use a job description template
- Step 1: Replace the job duties and requirements based on information gathered from the team.
- Step 2: When the job description is finished, add an EEO (Equal Employment Opportunity) statement to the bottom of the job description.
- Step 3: Double check the job description fits the needs of the team, company, and is approved by the Human Resources department. Then post on a job board.
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