Front Desk Agent Job Description

Front Desk Agents are the first person a customer speaks to upon entering a hotel, motel, or resort. They are responsible for checking guests in and out, verifying the registration information, processing payments, and directing guests to their rooms.

Front Desk Agent Job Description Sample

We are looking to hire a Front Desk Agent to assist with checking guests in and out of our hotel. Your main responsibilities will be receiving guests' payments, balancing cash at the end of your shift, and ensuring keys are handed back to the front desk upon departure.

You will also need to quickly become familiar with the hotel layout, special offers, and flow of in-house operations. In this role, the ideal candidate will also assist guests with resolving complaints or problems, as well as answering general inquiries and recommendation requests.

You may also be required to assist with reservation taking as well as promoting/upselling higher rate rooms to guests.

Front Desk Agent Salary

According to Glassdoor in 2019, the average Front Desk Agent makes approximately $39,000 per year. The salary can range from as low as $22,000 to as high as $74,000 in rare circumstances.

Education, experience, and the specific establishment employing someone in this capacity influence pay.

Front Desk Agent Required Soft Skills

Front Desk Agent Duties & Responsibilities

Front Desk Agent Requirements

Front Desk Agent Job Description

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author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams. Patrick has been a source for Human Resources and career related insights for Forbes, Glassdoor, Entrepreneur,, SparkHire, and many more.


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