Service Manager Job Description
Service managers oversee all services within a business. They are responsible for ensuring excellent customer service as well as maintaining strong relationships with dealers, manufacturers, and sales representatives. They are also responsible for overseeing employees in their department.
Service Manager Job Description Sample
We are looking to hire a personable and organized service manager. The successful candidate will be responsible for the general management of employees, customer service, and outside business relations. The right candidate for this position should be positive and hard working. Persons with prior experience in this role are encouraged to apply.
Service Manager Salary
According to Glassdoor, in 2019, the average annual salary for a service manager is about $70,000. An entry-level salary averages roughly $42,000 per year, while a person with longevity in the position can expect an average rate of $120,000 annually. The salary is also dependent on location as well as the size of the organization, as well as tenure with the specific company
Service Manager Required Soft Skills
- Outstanding interpersonal skills.
- Written and verbal communication.
- Organized and efficient.
- Excellent customer service skills.
- Salesmanship skills.
- Computer savvy and proficient using inventory catalogs.
- Ability to manage stressful or high-pressure situations.
- Problem-solving and dispute resolutions skills.
Service Manager Duties & Responsibilities
- Manage all workspaces and service in the shop.
- Direct service tasks and monitor the progress of current projects.
- Ensure the highest standard of customer service by offering advice and answering all questions or concerns politely and knowledgeably.
- Manage and update invoices.
- Process new orders.
- Track inventory.
- Monitor employees and provide progress reports frequently to improve efficiency and employee satisfaction.
- Abide by all industry regulations, standards, and laws.
- Train new employees in work processes, company procedures, and safety in the workplace.
- Maintain up-to-date knowledge on industry standards and processes that have the potential to benefit the company.
Service Manager Requirements
- High school diploma or equivalent.
- Bachelors degree preferred.
- Previous experience in this – or a similar – role is an asset.
Using This Service Manager Job Description Template
In order to use your new service manager job description template, follow the instructions below.
- Step one: Copy and paste all sections into a new Word Document (Job Description Sample, Duties, Skills, and Requirements).
- Step two: Customize your requirements or duties to anything special to your environment. Be sure that you meet with either executive staff members or team members to qualify what requirements need to be met.
- Step three: When posting your job online, be sure to include an average salary range as this can help to prevent applicants who don't meet your criteria. Salary ranges are provided in each template.
- Step four: Before posting your job, be sure to check with your team and ensure all descriptions, duties, and requirements are accurate. This will save you from potential miscommunications during the interview process.
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