9 Most Common Phone Interview Questions & Answers
Are you prepping for an upcoming phone interview? It can be stressful committing to an interview where you won’t be able to see the hiring manager and get a better contextual idea of how the interview is actually going.
Don’t worry. By preparing for your interview with some common phone interview questions and sample answers, you’ll be ready to take on that interview and snatch that job!
9 Most Common Phone Interview Questions & Answers
If you are curious about preparing for your phone interview, we recommend that you read the complete guide on phone interviews here.
1. What are your biggest strengths?
I would say my biggest strength is the fact that I am a people person. I’m very extroverted and I love to solve inter-personal problems, which is probably why I’ve had such a natural inclination to work in customer service. I think I’m able to talk to clients with both respect and relatability, which is really all they want when it comes to product support.
2. What are your biggest weaknesses?
I would say I tend to overwork myself. I am very passionate about this industry and my role within it. At my last job, I made sure that my work quality was excellent and I was taking on enough roles for three engineers. I was very close to burning out. It’s something I’m working on, since I know I’m only as valuable as I am healthy.
3. What were your responsibilities in your last job?
My responsibilities were similar to the responsibilities listed in your job listing. As a customer service agent, I was responsible for helping customers, solving problems, working on the phone and in person, helping other team members, training new staff, and studying new products.
4. What are your salary requirements?
I used an online tool to determine the average annual salary for this position, which is around $48,000 to $53,000 per year. I made $50,000 last year, so I would prefer a salary as close to this as possible. I would be happy to negotiate this amount when taking benefits into consideration.
5. What sets you apart from other candidates?
I have had three years of experience working on similar projects to this one specifically, so I know exactly what problems are going to pop up and can help prevent them from happening. I believe this will save the development team lots of time and energy to work on more pertinent tasks throughout the project. In addition to that, I believe I have shown the ability to take control of a software project and make sure the dev team is capable of delivering tasks by their deadlines and within the appropriate budget. I think these skills will transfer quite well into future projects as well.
6. How much do you know about our company?
A significant amount, actually. I think that I’m different from other candidates in the sense that I’ve been following this company for years before I ever applied to work here. I’ve done my research, I’ve seen how the brand has evolved over the years, and I’ve been a fan of the products for many years. Essentially, I’m already dedicated and see this as more than a quick and easy job. I’m a diehard brand ambassador already, so you can imagine how that will grow into something more substantial once I’m actually on the job.
7. What challenges or issues did you face at your most recent job? How did you handle those conflicts?
My last company underwent serious layoffs and reduced my team and workforce to half of what it was before. Everyone was freaking out, we were critically understaffed in the middle of a project launch. To combat this, I brainstormed and decided to cross-train some of my right-hand team members to do tasks that were usually the responsibility of the laid-off staff. We made it through, and I was happy with the launch.
8. Why are you leaving your job?
I loved my job as a sales associate with my previous company. They’re a great business, and they taught me so much. However, I’m looking to broaden my horizons and work for a company that has more room to grow financially and professionally. I’m not entirely interested in a get rich quick scheme by any means-- I simply want to be part of a business that provides me with more opportunities and rewards me with work that is well-done. As much as my previous position was lovely, they were a small business that wouldn’t be able to give me those opportunities even if they really wanted to.
9. Why do you want this job?
My friends and family have come to this gallery for years upon years. I learned a lot about art and curation as a young child simply by being here, and this gallery influenced my decision to go to art school. You do the kind of creative work I like and I'd love to be part of the team. I also think my education and experience in the art world would make me a perfect fit for this position, and I certainly am open to learning and training as much as you need me to.
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