Customer Service Job Description: Salary, Duties, Skills
A customer service representative is a professional who handles the interaction between a customer and brand. These interactions primarily deal with scenarios or situations where the company or service cannot deliver what the customer needs. For example, if the company is unable to provide automated return shipping processes. Then a customer service agent or representative would then help with that need.
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Customer Service Job Description Sample
We are searching for enthusiastic, uplifting and patient customer service representatives who can help our business on the front-lines. Our representatives are a key part of our customers staying loyal to what we offer. A representative may have to deal with a number of issues on a daily basis. From a customer being unhappy with our product or service. To a customer simply seeking information they couldn't find online. Those with incredible people skills, patience, and problem-solving abilities will be preferred for this role.
Customer Service Salary
The national average salary is provided by The Bureau of Labor, which is a division of the U.S. Department of Labor. In 2018, the median pay for a Customer Service position in the U.S. was $13.85/hr on average.
Customer Service Job Description For Resume
2+ years in a prior customer service role. Was able to complete roughly 10 customer service requests per day at a 99% happiness rating. Familiar with all products, services, and terms in an in-depth way. Able to be a change agent and bring energy to the customer service role.
Customer Service Skills
- Problem-solving skills
- People skills
- Listening skills
- Analytical skills
- Resourcefulness skills
- Efficiency skills
- Time management skills
- Verbal communication skills
- Adaptability skills
- Empathetic skills
- Energetic skills
Customer Service Duties & Responsibilities
- Working in a fast-paced environment on the front-lines of customer experience and customer support.
- Accurately and efficiently processing customer requests.
- Identifying opportunities where customer interactions would be valuable to other teams, including senior leadership.
- Generating daily reporting of all customer service interactions and happiness or completion scores.
- Staying up to date on all products, services, and changes to terms so that customers can come to you as a main stakeholder for knowledge.
- Following all standard customer service protocol and ensuring we provide a friendly and relatable voice to our customers.
- Being available by phone, email and sometimes social media between the hours of 9am to 5pm.
Customer Service Requirements
- Candidates with previous customer service experience will be preferred.
- Ability to work long hours if needed.
- Ideally, one year customer service experience.
- Strong time management skills and verbal communication skills.
- Requires a valid state drivers license.
- Required to complete a background check and standard drug test.
- Adaptable and compatible to the work environment and willingness to learn.
What are some other titles for customer service roles?
Other titles include:
- Customer Service Manager
- Customer Service Supervisor
- Customer Service Associate
- Customer Service Representative
- Customer Service Agent
- Retail Customer Service
- Call Center Customer Service
For the most part, these roles are the same as the information provided in this guide. Though, if you are trying to hire within a management role, you may want to change your job description to include information regarding the successful management of a customer service team.
What does the Walmart Customer Service Job Description look like?
Want to make a lot of people's day? Our Customer Service Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You might be the first, last, and sometimes only associate that our members interact with. That's why it's so important to smile, greet, and thank each and every one. We are looking for friendly faces to run registers, self check outs, club pick up and more! The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle several tasks in a short amount of time while helping members: scanning items, processing payments, and maintaining a clean area-you get the idea! It's hard work, but our cashiers find it rewarding, especially since they're a part of a large team with a common goal: happy, satisfied members.
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