Customer Service Job Description: Salary, Duties, Skills

A customer service representative is a professional who handles the interaction between a customer and brand. These interactions primarily deal with scenarios or situations where the company or service cannot deliver what the customer needs. For example, if the company is unable to provide automated return shipping processes. Then a customer service agent or representative would then help with that need.

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Customer Service Job Description Sample

We are searching for enthusiastic, uplifting and patient customer service representatives who can help our business on the front-lines. Our representatives are a key part of our customers staying loyal to what we offer. A representative may have to deal with a number of issues on a daily basis. From a customer being unhappy with our product or service. To a customer simply seeking information they couldn't find online. Those with incredible people skills, patience, and problem-solving abilities will be preferred for this role.

Related: 6+ Best Customer Service Representative Interview Questions

Customer Service Salary

The national average salary is provided by The Bureau of Labor, which is a division of the U.S. Department of Labor. In 2018, the median pay for a Customer Service position in the U.S. was $13.85/hr on average.

Customer Service Job Description For Resume

2+ years in a prior customer service role. Was able to complete roughly 10 customer service requests per day at a 99% happiness rating. Familiar with all products, services, and terms in an in-depth way. Able to be a change agent and bring energy to the customer service role.

Customer Service Skills

Related: 3 Answers To “What Does Customer Service Mean To You”

Customer Service Duties & Responsibilities

Customer Service Requirements

FAQ's

What are some other titles for customer service roles?

Other titles include:

For the most part, these roles are the same as the information provided in this guide. Though, if you are trying to hire within a management role, you may want to change your job description to include information regarding the successful management of a customer service team.

What does the Walmart Customer Service Job Description look like?

Want to make a lot of people's day? Our Customer Service Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You might be the first, last, and sometimes only associate that our members interact with. That's why it's so important to smile, greet, and thank each and every one. We are looking for friendly faces to run registers, self check outs, club pick up and more! The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle several tasks in a short amount of time while helping members: scanning items, processing payments, and maintaining a clean area-you get the idea! It's hard work, but our cashiers find it rewarding, especially since they're a part of a large team with a common goal: happy, satisfied members.

customer service job description
author: patrick algrim
About the author

Patrick Algrim is an experienced executive who has spent a number of years in Silicon Valley hiring and coaching some of the world’s most valuable technology teams.

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