Can You Return a Laptop to Best Buy? (2023 Facts)

Can you return a laptop to Best Buy? Best Buy intends to make its return policy as customer-friendly as possible. Best Buy understands that consumers may change their minds about a purchase or that a product might not be suitable for them. As a result, customers are able to return laptops and computers within 15 days after purchase. If you don't like your computer, you have the option of requesting a refund, an exchange, or repair.

It's Best Buy also offers a price-match guarantee, so if you find a lower price for the same product elsewhere within 14 days of purchase, they will refund the difference. With these policies in place, Best Buy hopes to provide customers with the best possible shopping experience.

can you return a laptop to best buy

Can you return a laptop to Best Buy?

Fortunately, you may return a laptop after purchasing it at Best Buy. The Best Buy exchange and return procedure allows you to return laptops bought on or at any of the company's stores.In case you need faster processing for your return, ensure you take along the packing slip or receipt, the credit card used to make the purchase (if applicable), as well as a valid photo ID.

Best Buy allows you to return laptops, gaming PC’s, and notebook computers of brands such as: Dell, Lenovo, Apple, Asus, Samsung, Acer, Microsoft, etc. The return process requires that you make a return request within the return and exchange window of 15 days.

Is it possible to return an opened computer to Best Buy?

In today's technological landscape, it's becoming increasingly common to purchase big-ticket items like computers online. However, even with the convenience of home delivery, there's always the possibility that you'll end up with a dud. So what do you do if you receive an opened computer that doesn't work? Can you return it to Best Buy?

The short answer is yes, you can. Best Buy's return and exchange policy allows customers to open and inspect the functionality of their new computer within the first 15 days. If you're not satisfied with the machine, you can request a repair, replacement, or full refund. However, there are a few caveats to be aware of.

First, you'll need to present all of the original packaging materials, as well as your proof of purchase and valid photo ID, when making a return or exchange request. Additionally, it's important to include all original accessories; if any are missing, the store will deduct their value from your refund total. Finally, keep in mind that opened computers may be subject to a restocking fee.

Is it possible to return a laptop without a receipt at Best Buy?

Packing slips and credit card account statements are examples of acceptable alternative forms of proof of purchase for returns at Best Buy. If you do not have your original receipt, these documents can be used to verify that you purchased the item from Best Buy. Once you have provided proof of purchase, the store will look up the item in their system using the SKU (Store Keeping Unit) to determine if it is eligible for return.

All return and exchange requests must be made within the exchange period, which is typically 15 days from the date of purchase. Keep in mind that laptops that were bought on clearance or as open-box items may have different return policies, so it's always best to check with a store employee before making your return.

How strict is Best Buy return policy on laptops?

The Best Buy return policy on laptops is pretty straightforward and easy to follow. As long as you make your request within the stipulated window period of your membership status, you should have no problem getting a full refund. However, there are a few things to keep in mind. First, all of the original packaging must be present in order to receive a full refund. If anything is missing, Best Buy will deduct the cost of replacement from your refund.

Second, you must provide proof of purchase in order to have your return request processed. Lastly, if the laptop appears to be damaged in any way, Best Buy may deny your return request. All in all, as long as you keep these things in mind, you shouldn't have any trouble returning your laptop to Best Buy.


In conclusion, Best Buy's return and exchange policy for computers and laptops is very fair. They allow customers to return and exchange their purchase within a certain time frame, and they also provide a lot of helpful information on their website.

However, it is important to note that customers must abide by all terms and conditions in order to have their request processed successfully. Therefore, before making a return or exchange, be sure to read the fine print carefully. By following these simple guidelines, you can ensure a hassle-free experience at Best Buy.

author: patrick algrim
About the author

Patrick Algrim is a Certified Professional Resume Writer (CPRW), NCDA Certified Career Counselor (CCC), and general career expert. Patrick has completed the NACE Coaching Certification Program (CCP). And has been published as a career expert on Forbes, Glassdoor, American Express, Reader's Digest, LiveCareer, Zety, Yahoo,, SparkHire,,, FairyGodBoss,, St. Edwards University, NC State University,, Thrive Global,, Work It Daily, Workology, Career Guide, MyPerfectResume, College Career Life, The HR Digest, WorkWise, Career Cast, Elite Staffing, Women in HR, All About Careers, Upstart HR, The Street, Monster, The Ladders, Introvert Whisperer, and many more. Find him on LinkedIn.

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