3 Answers To “What Does Customer Service Mean To You”
When you go to interview for a customer service position, you’ll surely be asked: “What does customer service mean to you?” How do you answer it? What does a good answer look like? What does a bad answer look like? We’re going to help you with all of this through this comprehensive guide on answering this particular interview question.
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Table Of Contents
How To Answer Customer Service Interview Questions Effectively
Whenever answering customer service interview questions, you should do so with positivity. If you can, highlighting some of these area’s would be ideal:
- Knowledge of the product, business, service or offering.
- Sharing previous customer service experiences as a core part of the way you answer your interview question.
- Being able to answer the question in a clear and concise way.
- Being able to show that you have the ability to think on your feet and be a “problem solver” if you need to be.
What If They Ask “How Would You Describe Good Customer Service?”
If the interviewer asks you “How would you describe good customer service?” you can absolutely use the answers below as a starting point for your answer. These two interview questions aren’t all that different from one another.
The key difference between these two interview questions is that you may want to emphasize more of the qualities that make up great customer service. For example:
- Ability to empathize with a customer.
- Ability to problem solve on the spot.
- Ability to represent the company in a strong, positive and trustworthy way.
Customer Service Skills You Can Highlight In Your Answer
When designing your interview answers, if you can, try to bring up or show your ability to have some of the best skill sets for customer service representatives. Some of those skills would be:
- Clear communication
- Listening intently
- Reading between the lines
- Ability to stay positive
If you can, bring up scenarios that you can share from your past which encapsulate good examples of these skills. These could be situational examples which might share something of a STAR response (Situation, Task, Action, Result).
3 Best Answers To “What Does Good Customer Service Mean To You”
If you’re wondering how you might answer this interview question, here are three of the best examples of answering. Be sure that you use these answers as a method for designing your own answers.
“Customer service is the ability to help the company fill gaps in the product, offering or service by being the most helpful and trustworthy guide for our customers. Being a problem-solver, while staying empathetic and driving world-class support is something I’m extremely passionate about.”
“Customer service is the act of empathizing with our customers over points of friction they’re experiencing with our offerings. Great customer service is when you can quickly develop a strong connection and problem-solving rapport with the customer calling in.”
“Good customer service is the ability to develop a connection with our customers in a meaningful way. And through that connection, being able to service their needs even in moments when they may be disgruntled or unhappy with our services. It’s about the ability to focus on the person, not just the situation.”
What Are Some Examples Of Bad Answers
It’s important that you decide what qualities make up the best potential answer for you. It should be representative of your prior experiences as well as your personality. But here’s what your answer shouldn’t look like:
“Customer service is the ability to communicate clearly, answer the phone and get people through their situations.”
As you can see, this relatively short answer isn’t very impactful. And lacks the ability to focus on some skills that are necessary for customer service roles, like empathy.
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