Shift Leader Job Description (2021)

a picture of a Shift Leader and business professional ready for an interview

Free shift leader job description. A shift leader is a supervisor or manager who works in a retail setting, assisting employees as a manager during that shift. The difference between a shift leader and store manager is the shift leader ensures an efficient working environment for the on-duty employees. Often working on the floor themselves. Floor coordination, food handling, and other store procedures are enforced by the shift leader.

Shift Leader Job Description Template & Sample

Sample job description of a shift leader included below. Ready to use for job postings or shift leader jobs.

Shift Leader Job Brief

Our store is looking for a shift leader or shift supervisor (or shift manager) to assist with our on-dusty team members. Shift leaders play a pivotal role in ensuring the efficiency of the retail floor. They provide assistance in answering questions, dealing with complaints or customers, preparing for the following shift, handling bank deposits, and much more.

Great shift leaders should have keen leadership skills, have the ability to influence others, and have amazing problem-solving skills to be able to handle customer issues, employee issues, and more.

Shift Leader Job Duties and Responsibilities

Sample job duties and responsibilities include:

  • Handle customer complaints.
  • Prepare for the following shift. Following opening procedure or store closing procedure.
  • Assist with hiring other personnel. Perform interviews and act as a leader within the business. Interview job seekers and set a good example for the store and company.
  • Set an example for other employees as to how exceptional employment should look like.
  • Handle cash and prepare bank deposits during the shift.
  • Provide a summary of work to other shift managers to assist with preparing for the upcoming shift.
  • Assist with managing employee requests and handling personnel issues (HR).
  • Ensure equipment is working properly.
  • Transition between shifts and be flexible in providing optimal education and professional experience to the following shift leader.
  • Come to work with a strong and positive attitude for other employees.
  • Review store resources, pull reports, and assist with inventory.
  • Work closely with the store manager in creating a shift schedule for employees.
  • Oversee general quality control and ensure the sales floor or retail floor is in optimal conditions.
  • Follow all food safety and food handling procedure.
  • Follow store and retail procedure.
  • Assist with training new employees.

Shift Leader Requirements

Qualified candidates should have the following qualifications:

  • High School Diploma or GED is strongly preferred.
  • Previous experience in a management position is a strong plus.
  • Experience in the service industry handling operations is a strong plus.
  • Prior work experience working closely with managers.
  • Industry specific knowledge (like restaurant industry knowledge) is a strong plus.

Related job descriptions

Download the free shift leader job description PDF template. And use the sample shift leader job description provided to make an efficient job posting for your company. For more information please visit the U.S. Bureau of Labor Statistics.


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author: patrick algrim
About the author

Patrick Algrim is a Certified Professional Resume Writer (CPRW), NCDA Certified Career Counselor (CCC), and general career expert. Patrick has completed the NACE Coaching Certification Program (CCP). And has been published as a career expert on Forbes, Glassdoor, American Express, Reader's Digest, LiveCareer, Zety, Yahoo, Recruiter.com, SparkHire, SHRM.org, Process.st, FairyGodBoss, HRCI.org, St. Edwards University, NC State University, IBTimes.com, Thrive Global, TMCnet.com, Work It Daily, Workology, Career Guide, MyPerfectResume, College Career Life, The HR Digest, WorkWise, Career Cast, Elite Staffing, Women in HR, All About Careers, Upstart HR, The Street, Monster, The Ladders, Introvert Whisperer, and many more. Find him on LinkedIn.

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