Best Sales Associate Job Description Sample (+ Free Template Download)
A sales associate is a customer service professional who works within a retail store, food supplier, or other retail establishment assisting customers with questions about products and services. The retail associate acts as a retail salesperson, customer service representative, and assists with retail sales.
Sales Associate Job Description Sample
Our retail establishment is seeking a new or experienced sales associate who can assist with retail sales. The retail sales associate will own the sales floor, working with a store manager and sales manager to develop product knowledge they can share with customers to assist in their product and service choices. Our ideal candidate greets customers and feels compelled to achieve customer satisfaction while helping them choose merchandise that fits their needs.
Sales Associate Duties and Responsibilities
Below are sample sales associate responsibilities and job duties.
- Greet customers as they enter the store.
- Ask questions to learn what the customer needs are of a retail customer.
- Set and meet sales goals with the sales manager.
- Operate the cash register.
- Help potential customers with their merchandise decisions.
- Learn industry insights and share this knowledge with customers.
- Work closely with each team member on the selling floor.
- Assist customers who approach you with customer service requests.
- Coordinate with other sales workers and each employee on the sales floor.
Sales Associate Qualifications
A qualified candidate should have the following:
- High School Diploma preferred.
- Previous experience as a retail sales worker or sales associate position preferred.
- Must have strong sales associate skills, interpersonal skills, communication skills.
- Must enjoy greeting customers and delivering world-class customer service.
Sales Associate Salary
According to the U.S. Bureau of Labor Statistics, a sales associate earns $12.23 per hour, on average. Equalling $25,440 per year in median annual salary.
Based on the data collected from the U.S. Bureau of Labor Statistics, the Sales Associate position is expected to have little or no change in terms of job outlook between 2019 and 2029.
Sales Associate Training
Retail sales workers tend to have no formal education requirements. But do require "on-the-job" training. A retail sales worker may "receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days."
The U.S. Bureau of Labor Statistics goes on to say that "depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial."
Sales Associate Skills
According to Hubspot, key skills of any retail associate or sales associate include “communication skills, interpersonal skills, experience with a CRM or POS system, having a customer-centric mindset, deep knowledge of the product or inventory, genuine enthusiasm for the company and products, creative problem solving and decision-making skills, having an empathetic attitude, and adaptability skills when tasked with multiple projects or unexpected situations.”
Additional sales associate skills and proficiencies include:
- Time Management
- Attention to Detail
- Visual Merchandising
- Customer Service
- Product Sourcing
- Product Rotation
Using a Job Description Template
Follow these instructions to use a job description template
- Step 1: Replace the job duties and requirements based on information gathered from the team.
- Step 2: When the job description is finished, add an EEO (Equal Employment Opportunity) statement to the bottom of the job description.
- Step 3: Double check the job description fits the needs of the team, company, and is approved by the Human Resources department. Then post on a job board.
Top Job Boards
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