Operations Manager Job Description (2021)
Free operations manager job description. An operations manager oversees two key areas and duties. The first being the high-level HR duties. For example, the oversight of attracting high caliber talent and setting training standards during the hiring process. The second duty is to oversee the organizational processes and improve both the quality of work and the work environment of a company.
An operations manager or business operations manager works closely with the human resource team and management team. To decipher how daily operations are performing and performed within the organization. The manager may oversee each functional area and operation within the business to determine its strengths and weaknesses. Then speak to or report to each manager or executive regarding the improvements that can be made to the essential functions.
Operations Manager Job Description Sample
Below is a sample job description for an operations manager:
Our business is seeking an operations management professional who can handle the role of the operations manager within our business. Candidates who have a demonstrated ability to create operational excellence within an organization will be preferred. Our ideal candidate will know how to oversee company procedures and take on the responsibility of the operations manager role. This includes working closely with our HR teams and each manager of every department to increase the quality of work being produced.
Operations Manager Duties and Responsibilities
Below are the job duties and responsibilities of an operations manager:
- Oversee each essential duty within the workplace.
- Treat operations management and project management with the same level of intent, handling each requirement to drive organizational excellence.
- Hold each department and manager accountable for performance standards.
- Demonstrate interpersonal skills while working with a manager or employee.
- Record all operational activity for assessment and analysis.
- Record organizational process and make recommendations for the improvement of the workplace and operations of the business.
- Analyze the supervisory responsibilities of each manager and ensure work experience is in world-class order.
- Work with top executives and analyze business operations for the success of the company.
- Handle general business administration as it relates to increasing the work experience in the company.
- Oversee budgeting, reporting, planning, and general auditing.
- Assist human resource teams with recruiting when necessary.
- Ability to work closely with senior stakeholders.
- Encourage and promote an internal work culture that meets performance needs and increases overall company morale.
- Review operational policies and procedures on a regular basis.
Startup Operations Manager Duties and Responsibilities
- Monitoring the overall health of your assigned market and the business platform.
- Working with key customers to ensure continued success on our platform and customer loyalty.
- Helping to recruit and onboarding new prospects onto the platform.
- Building relationships with key strategic partners to drive market growth and awareness
Office Operations Manager Duties and Responsibilities
- Point person and main liaison for operational and client requests.
- Prepare and send invoices to clients, support other accounts receivable efforts (ACH, wire, etc) and communicate as needed.
- Possesses knowledge and ability to trouble shoot on technology, computer, SmartBoard, and phone issues as needed for the entire team.
- Update and maintain procedures and create efficiencies to ensure consistent performance.
- Maintain vendor accounts, make orders, and support requests as needed.
- Ensure that new employees are trained and remain compliant and complying with legal regulations. Be responsible for all department managers.
Operations Manager Requirements
Below is a sample list of requirements for the operations manager job:
- Bachelor’s Degree or Master’s Degree in Operations Management or another related field.
- Relevant experience in business operations, business management, or another similar job title (IE: construction operations manager).
- Experience with business operations.
- Experience with Human Resources.
- Experience assisting top executives with workplace issues.
- Customer service skills. Good decision-making skills. Conflict management skills.
Operations Manager Salary
According to the U.S. Bureau of Labor Statistics, an operations manager earns roughly $100,750 per year. An operations manager can be found in varying industries. Including the computer manufacturing industry, where an operations manager can earn upwards of $175,000 per year.
Operations Manager Certifications
Top candidates in the operations manager position and field have one or more of the following certifications:
- ASCM Certified in Production and Inventory Management (CPIM)
- AIBMC Certified Operations Manager (COM)
- ASHRAE Operations and Performance Management Professional (OPMP)
- Wharton University Introduction to Operations Management
- IIMB Operations Management Certification
Operations Manager Skills
An operations manager has varying responsibilities depending on the industry. However, since the operations management position is a leadership position and management position. Then we can determine the appropriate skills that a candidate in this position should have, which includes:
- Financial management, reporting, budgeting, and auditing.
- General status reporting.
- General auditing procedure.
- Process improvements and efficiency generation.
- Inventory management.
- Supply chain management.
- Production process management.
- Production process procedure management.
- Compliance and regulatory.
- Project planning, management, and risk analysis.
- General policy creation, procedure creation, and supply chain process creation.
- Analytical-thinking abilities.
- Problem-solving abilities.
- Verbal communication skills.
- Negotiation skills.
- Forecasting skills.
- Ability to develop, implement, review, and follow procedures.
- Ability to address problems and generate efficient ideas and opportunities for the business.
- Ability to build alliances, partnerships, and team up with other organizations.
- A firm understanding of policy, general planning, and strategic planning.
In addition, TXM.com describes what an ideal candidate and great operations manager should have in terms of characteristics, traits, and core competencies. Saying, "Next to safety, an operations manager should recognize that any business must always meet the needs of its customers. This means that the Operations Manager will address quality and delivery issues, before leaping into cost-cutting. It also means that an Operations Manager will use positive language about the customer. And be curious to learn what customers really need and value from the product or service the business provides."
Operations Manager Job Boards
Using an industry-specific job board can help employers to find a higher caliber candidate. When posting a job description or job advertisement (sometimes referred to as a "job ad"), it's best to try smaller job boards. Smaller job boards where candidates and job seekers visit when they're involved in the industry. For example, in the operations management position, the APICS.org job board is going to be a great place to start..
National job boards like Indeed and Monster can be useful for employers. Though, a hiring manager should wait until they've vetted candidates and applicants from the smaller job boards before expanding a search. And then looking on a national level.
Top operations manager job boards
- APICS Career Center
- Sales Management Association
- AdMonsters - Advertising Industry
- Nosh.com - Food and Beverage Industry
Operations Manager FAQ
Questions and answers regarding the operations manager role and position in a company.
What are the required qualifications of an operations manager?
Applicants should have a bachelor's degree in business administration, business management, accounting, or another relevant field where the applicant is applying. Relevant experience is required to prepare the candidate for the responsibility of the operations manager position.
What is the role of an operations manager?
The roles and job functions of this position can vary based on industry, company, and department. Generally, the operations manager specializes in one or more parts of the business and oversees general operations within their department. If required, placing work environment variables into the job description can assist in finding a more precise job candidate and applicant.
What should be included in an operations manager job description?
It may be critical to place a "work environment" section inside the job description. Especially if the position is in the warehousing or manufacturing industry. In a manufacturing position, the work environment variables might consist of late hours. Or working in a dark warehouse, needing to follow safety procedures. Or having the risk of injury due to working with heavy machinery.
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Download the free operations manager job description PDF template. And use the sample operations manager job description provided to make an efficient job posting for your company. For more information please visit the U.S. Bureau of Labor Statistics.
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