Receptionist Job Description (2021)
Free receptionist job description. A receptionist is a front desk professional that handles administrative tasks and office management tasks. This includes scheduling appointments, walking guests to their desired destinations, answering phones, and performing other clerical duties and essential functions of managing the front desk area.
Receptionist Job Description Sample
Our office complex is seeking a corporate receptionist to oversee our front desk area. A successful receptionist is someone who can answer customer questions, ensure each phone call is answered and answered, as well as handle appointment scheduling or rebooking. A receptionist may need to handle administrative duties while handling incoming calls and dealing with a new customer. The receptionist should multitask, create a warm work environment, and assist customers with ease.
Receptionist Duties and Responsibilities
Below are sample job duties and receptionist responsibilities.
- Schedule appointments and oversee scheduled appointments.
- Assist each customer and person with their destination in the office.
- Oversee office supplies and inventory.
- Perform administrative support tasks on a daily basis.
- Provide information to customers approaching the front desk.
- Answer inquiries from customers who approach the front desk.
- Greet clients, customers, and other guests.
- Take on the “no task is too small” mentality. Oversee the reception area. And answer phone calls as necessary.
- Walk a client to their final destination from the front desk to their appointment. Handle incoming and outgoing mail. Answer each visitor.
- Communicate with the employee who has arriving guests.
Qualified candidates should have the following. Job requirements for a receptionist are:
- High School Diploma or equivalent.
- Previous experience as a medical receptionist, front desk receptionist, or other receptionist position preferred.
- Previous experience collaboration with staff preferred.
- Keen interpersonal skills, communication skills, and customer service skills.
- Willing to take responsibility for the front desk area and develop receptionist skills over time.
- Attention to detail.
According to the U.S. Bureau of Labor Statistics, a receptionist earns $14.45 per hour, on average. Equalling $30,050 per year, on average.
According to the U.S. Bureau of Labor Statistics, the top candidate in the receptionist position have the following skills:
- Communication skills. Receptionists must speak and write clearly when providing information and corresponding with customers.
- Computer skills. Receptionists should be adept at using computers.
- Customer-service skills. Receptionists represent the organization, so they should be courteous, professional, and helpful to customers and the public.
- Integrity. Receptionists may handle confidential data, especially in medical and legal offices. They must be trustworthy and protect clients’ privacy.
- Interpersonal skills. Receptionists should be comfortable interacting with people in different types of situations.
- Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.
Additionally, Robert Half describes what attributes, qualities, and characteristics make a great receptionist. Saying, "Naturally, a receptionist should have excellent verbal communication skills. Active listening and great customer service skills also are a must. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly."
Receptionist hard skills
Hard skills are important for receptionists to have, as well. Confused about what soft skills and hard skills are? Indeed offers assistance in understanding the difference. Saying, "Hard skills are related to specific technical knowledge and training while soft skills are personality traits such as leadership, communication or time management. Both types of skills are necessary to perform and advance in most jobs successfully."
- Microsoft Office Suite (Word, Excel, Outlook)
- Supply management software
- Typing skills (include WPM)
- Information management software
- Use of office equipment (fax machines, copiers, printers, etc)
- Multi-line phone systems (like Cisco systems)
Receptionist Job Boards
The following job boards are "nice" job boards where a receptionist job seeker might go to find an open position. For employers, these job boards are perfect places to post a job advertisement. Starting with a "niche" job board before posting a job advertisement on national job boards like Indeed or Monster.com is advised. Often, higher caliber candidates with a greater passion for the industry and career advancement use "niche" job boards.
Top receptionist job boards
- IAAP - Paid job posting starting at $215.
- Admin Careers - Paid job posting starting at $99.
- Administration Jobs - Paid job posting starting at $297.
- iHireAdmin - Paid job posting starting at $265.
- Admin Crossing - Job posting is a paid job post.
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Download the free receptionist job description PDF template. And use the sample receptionist job description provided to make an efficient job posting for your company. For more information please visit the U.S. Bureau of Labor Statistics.
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