Receptionist Job Description Sample - Free Template for 2020
A receptionist is the first point of contact for both existing employees and new guests. Receptionists manage all inbound inquiries both in-person and over the phone. They can often be seen as the "face of the company" and provide an important role in the management of an office and handling a variety of administrative duties for executives, staff, office managers, and other members of the business.
Table of Contents
- Receptionist Job Description Sample
- Receptionist Resume Summary
- Receptionist National Average Salary
- Receptionist Duties & Responsibilities
- Receptionist Skills
- Receptionist Requirements
Receptionist Job Description Sample
The receptionist is someone who provides a great working experience and office setting. They are someone who greets visitors, in person or over the phone. They answer inquiries. They also manage the check-in process of badging all incoming visitors and direct visitors. They help with new employee training as well as maintaining employee directories and giving instructions for existing employees.
Receptionist Resume Summary
This is how you might describe your position as a receptionist in a resume summary, executive summary or professional summary:
3+ years working in a fast-paced environment as a multi-disciplinary team player. Ability to reflect our respect for the work environment in both the management of guests as well as the service of our existing employees. Certified in all Microsoft products. Comfortable multi-tasking.
Receptionist National Average Salary
National average salary for receptionists is provided by The U.S. Department of Labor. National averages are a cumulative total average as seen by a non-specific geographic mean average. That means this is the average salary that you might expect to have (regardless of geographic region) when entering into this job function.
National average salary: $30,800 - $47,200
Receptionist Duties & Responsibilities
Below are sample job duties and sample receptionist responsibilities for a receptionist position.
- Maintains security check-points as a part of first entry
- Manages the badging and check-in process for all incoming visitors
- Coordinates direct mail flow for both inbound and outbound mail
- Maintains a safe and cleanly work environment for all employees
- Directs visitors to their destination
- Updates and manages the receptionist handbook with contact information
- Assists with the onboarding of new hires
- Assists with the training of new hires
- Monitors and assigns any service desk, IT desk or customer service desk tickets
- Manages the department charge card or corporate chard card
- Transfer each phone call to the correct recipient
- Take on administrative duties and administrative tasks of the office like changing office supplies
- Assist with scheduling appointments as necessary
- Greet clients when they enter the buildling
- Pick up incoming calls when the phone rings, answering with a polite attitude
- Take on clerical duties as assigned by executies
- Help each client find their correct destination
- Ensure each appointment that is scheduled reaches the final stakeholder
- Treat each customer with respect
- Don't be asked to take on a task, do it willingly and with proactive nature, taking responsibility
- Handle all essential functions of guest check-in and check-out
- Handle administrative support tasks that are requested by executives or other staff members
- Schedule appointments, reschedule appointments, and ensure appointments are on time
- People skills
- Communication skills
- Time management skills
- Fast learner
- Proficient in variety of technologies
- Prioritization skills
- Organizational skills
- Interpersonal skills
Below are sample job requirements for what a successful receptionist may have in their education and professional abilities.
- 2 years ore more of relevant office administrative experience
- High school diploma
- Previous experience as a corporate receptionist, medical receptionist, and front desk receptionist is preferred.
- Proficient in most Microsoft products: Office, Word, Excel, PowerPoint, Outlook
- Bachelors Degree preferred
- Proactive approach to problem solving
- Highly attentive to details
- Ability to work overtime or under tight deadlines
- Ability to multi-task
- Comfortable in fast-paced, high-energy environments
Additional Receptionist Resources
Using Your Template
Follow these instructions to use your new job description template
- Step one: Fill out all details in your job description template using the provided sample on this page.
- Step two: Customize your requirements or duties to anything special to your workplace. Be sure to speak with team members and managers to gauge what's required of the position.
- Step three: When the census of the team has agreed on the description of the work, add in a Equal Employment Opportunity statement to the bottom of your job description.
- Step four: Check with your legal department, management team, and other team members to ensure the job description looks correct before creating a job advertisement. Choose a job board that's specific to your needs.
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Front Desk Receptionist Cover Letter Sample
Medical Receptionist Job Description Sample
Receptionist Resume Objective Examples
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