Cashier Job Description Sample for 2020 - Free Template
A cashier is an integral part of the business being conducted. They are on the front-lines in terms of customer experience as well as store efficiency and sales. They ensure that customers exchange monetary value for the products or services they are purchasing and oversee customer satisfaction. A cashier is most frequently found in grocery stores but is found in all types of businesses and retail stores that require retail sales.
A poor cashier causes a bad experience for customers as well as long lines which can disgruntle guests and cause them to change their minds about returning to the retail setting again. Cashiers are responsible for money handling as well as sales tracking and much more.
Table of Contents
- Cashier Job Description Sample
- Cashier Salary
- Cashier Job Description For Resume
- Cashier Skills
- Cashier Duties & Responsibilities
- Cashier Requirements
- McDonalds Cashier Job Description
- Target Cashier Job Description
- Walmart Cashier Job Description
- Home Depot Cashier Job Description
- CVS Cashier Job Description
Cashier Job Description Sample
We are seeking cashiers who are excited about interacting with our customers and representing our brand well. Cashiers are more than simply money handlers, they are representatives of our work environment and customer experience. A great cashier is someone who has a close attention to detail, is personable with our guests and can follow all regulatory guidelines or training that’s required.
The national average salary is provided by The U.S. Bureau of Labor Statistics, which is a division of the U.S. Department of Labor. In 2018, the median pay for a Cashier position in the U.S. was $10.78 per hour or $22,430 in annual salary. There are roughly 3,648,000 Cashier positions available in the U.S. But it is projected to have a 4% decline in open jobs within the 2018-2028 range. That’s roughly a 138,700 decline in available Cashier jobs over the next 10 years.
Cashier Job Description For Your Resume
If you’re looking to describe yourself as a cashier in your resume, it is slightly different than how job seekers describe the role. Here is an example of what you should put in your resume if you have previous cashier job experience:
Company A — Previous cashier experience driving excellent customer service, customer happiness and overall store experience. Mindful of line lengths, time in the line and many more metrics that cause customers to be unhappy. Comfortable handling money and clearing transactions efficiently.
Here are some skills that you can place on either your resume or job description for what you are seeking out of a great cashier:
- Verbal communication skills.
- Math skills.
- Customer appreciation skills.
- Attention to detail.
- Organizational skills.
- Listening skills.
- Problem-solving skills.
- People skills.
- Influence skills.
- Self-motivation skills.
- Sales skills.
Tip: Two of the best soft skills to list on your resume are: time management and willingness to be flexible, agile and adaptable to change.
Cashier Duties & Responsibilities
Here are some of the cashier's duties and responsibilities that they take on when they accept the position. This can be used in your job description or job listing advertisement under the duties and responsibilities section. Please remember that these are sample duties and you should solicit feedback of these duties independently. If you aren't sure how to solicit feedback for the job duties, ask your HR manager.
- Greet customers and welcome them into the retail setting.
- Ensure customers are having an optimal in-store experience.
- Watch checkout lanes and ensure the optimization of checkout times.
- Maintain a clean and tidy workstation.
- Accurately process transactions, cash, tills, checks and credit payments of all kinds.
- Provide customer support for customers who are seeking in-store help.
- Provide optimal customer experience at all times.
- Ensure that merchandise is properly accounted for.
- Help restocking merchandise and processing returns.
- Ensure a safe working environment at all times.
- Follow any safety protocol and in-store regulatory needs at all times.
- Handles general customer service needs.
- Accepts cash, cash checks, and ensures all cash transactions are recorded.
- Handles returns and exchanges.
- Ensures all customers leave with printed receipts.
- Handles debit card, credit card, and other digital card transactions for customers.
- Leads all customer service needs.
- Reviews their daily service needs and revises workflow the following day.
- Be accountable for every transaction and handle customer complaints.
- Ensure each customers' purchases are placed safely into bags and grocery carts.
- Enjoy greeting customers.
- Handle all essential functions of the cash register and be a valued team member.
- Be a key player in the retail establishment. An adaptable professional with the customer in mind.
- Have comfort in all charge payments. From processesing credit cards to automatic debits, and all other money transactions.
- Have comfort on the sales floor assisting customers with all questions they have regarding products or services.
Below is a sample requirement, qualifications list, or job requirements list for your cashier job requirements portion of your retail cashier job description template. This section will come after the duties portion of your cashier job description template.
- Must be at least 16 years of age.
- Must have a valid state issued driver's license.
- 6 months experience in a prior in-store customer agent role of some kind, preferred.
- 6 months of retail experience preferred.
- High school diploma a plus.
- Any prior experience as a cashier preferred.
- Ability to work a POS system, cash drawer, cash register or has general familiarity with cash registers.
- Ability to demonstrate incredible customer experience and people skills.
- Ability to stand on your feet for long periods of time.
- Ability to move up to 25 pounds in items, merchandise or boxes.
- Ability to be flexible with your working hours.
- Ability to show leadership under pressure.
- Ability to handle stress.
- Ability to present world-class customer service skills at all times.
- Ability to count money in a effecient and accurate manner.
- Has impeccable customer service capabilities.
McDonalds Cashier Job Description
If you’re curious how McDonald's implements their job descriptions for the cashier role, here is an example from one of the McDonalds job listings:
If you want an exciting job with one of the best brands in the entire world, then become a Cashier at McDonald’s. Cashiers are team members that are extremely important to our business because a friendly experience with a smile can make a customer’s day. McDonald’s is hiring cashiers for both full and part-time positions and for all shifts.
Target Cashier Job Description
If you’re curious how Target implements their job descriptions for the cashier role, here is an example from one of the Target job listings:
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the check lanes, guest services, gift registry, pick-up and drive up.
Walmart Cashier Job Description
If you’re curious how Walmart implements their job descriptions for the cashier role, here is an example from one of the Walmart job listings:
As a cashier at Walmart, you are more than just an “item scanner.” You play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate that customers interact with. That’s why it’s so important to smile, greet, and thank each and every customer.
The pace can be intense, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean—you get the idea!
Thankfully, our cashiers find the end result rewarding. You’re part of a large team with a common goal: happy, satisfied customers.
Home Depot Cashier Job Description
If you’re curious how Home Depot implements their job descriptions for the cashier role, here is an example from one of the Home Depot job listings:
Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers.
CVS Cashier Job Description
If you’re curious how CVS implements their job descriptions for the cashier role, here is an example from one of the CVS job listings:
Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, we’re shaping the future of health care for people, businesses, and communities. With your talents and expertise, you can help us play a more active and supportive role in each person’s unique healthcare needs. Join our team of thousands as we positively impact millions…one customer at a time.
Common hiring questions and answers from the job seeker and employer or interviewer.
Is this job description template ready to post on job boards?
No, you should include a legal notice on all of your job board listings. Mostly referring to your EEO statement or Equal Employment Opportunity statement.
Are these good requirements for a hotel cashier?
Absolutely. Our cashier job description is the best available.
Using Your Template
Follow these instructions to use your new job description template
- Step one: Fill out all details in your job description template using the provided sample on this page.
- Step two: Customize your requirements or duties to anything special to your workplace. Be sure to speak with team members and managers to gauge what's required of the position.
- Step three: When the census of the team has agreed on the description of the work, add in a Equal Employment Opportunity statement to the bottom of your job description.
- Step four: Check with your legal department, management team, and other team members to ensure the job description looks correct before creating a job advertisement. Choose a job board that's specific to your needs.
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