Best Cashier Job Description Sample (+ Free Template Download)
A cashier is a retail sales professional that handles the transactions of merchandise using a cash register. They assist in accepting payments from customers using money, credit cards, checks, traveler's checks, and other forms of payment. In addition, cashiers often serve as customer service representatives, helping customers with returns or broken merchandise.
Cashiers can be found from grocery stores as a retail cashier to hotels as a hotel cashier. In both circumstances the duties of a cashier are similar. From greeting customers to handling money transactions in the hotel establishment or retail establishment.
Cashier Job Description Sample
Our establishment is seeking a cashier to oversee the checkout area and assist customers with their purchases at our store. The cashier will greet customers, handle cash transactions, handle customer complaints, and other essential functions related to the cashier duties. The cashier will oversee the store checkout area, cash drawer, and parts of the sales floor.
Cashier Job Duties and Responsibilities
Below are cashier duties and general responsibilities.
- Ensure customer satisfaction by greeting customers and creating a healthy work environment near the checkout area.
- Process credit card, cash, automatic debits, charge payments, and other forms of payment.
- Ensure each transaction is completed before the customer leaves the store.
- Work closely with other team members on the sales floor to assist customers with merchandise questions and selection.
- Be a multidisciplinary team member and assist customers and colleagues with various needs.
- Ensure a balanced till and register at the end of each work day.
- Strive to become a great cashier and provide excellent customer service at all times.
- Handle customer returns and ensure customers receive receipts on all return transactions.
- Assist with questions regarding each customers' purchases.
Below is a sample list of job requirements. Qualified candidates must have the following:
- High school diploma or equivalent preferred.
- Retail store experience preferred.
- Previous experience as a cashier preferred.
- Ability to learn cashier skills (such as cash handling, customer service, and cash management) over time.
- Ability to complete "on-the-job" training.
- Physical stamina, near vision, exceptional communication skills and customer service skills.
According to the U.S. Bureau of Labor Statistics, a cashier earns $11.37 per hour, on average. Equalling $23,650 per year in median salary.
Based on the data obtained by the U.S. Bureau of Labor Statistics, the job outlook for cashiers is projected to decline by 7% between 2019 and 2029.
Based on the U.S. Bureau of Labor Statistics website, training is most commonly "on-the-job training, which may last a few weeks. An experienced worker typically helps new cashiers learn how to operate equipment such as scanners or registers."
Education requirements are nominal for the cashier position, as this is usually constituted as an "entry-level" position in the job market. Cashiers often go on to become bartenders, customer service representatives, retail sales workers, bank tellers, and waiters or waitresses in their career path.
Liz Isenburg at Shift Processing describes that a great cashier "greets customers and makes eye contact. Is an active-listener and anticipates customer's needs. Is polite and maintains composure with each customer, especially if the customer is angry or disgruntled."
Important qualities of a cashier include "communication skills, customer service skills, dexterity, near vision, patience, and physical stamina". For example, a great cashier needs to be able to scan items and process transactions accurately, which means using a scanner and point of sale system.
Additional skills and proficiencies include:
- Basic Computer Knoweldge
- Business Etiquette
- Phone Etiqutte
- Time Management
- Positive Attitude
Using a Job Description Template
Follow these instructions to use a job description template
- Step 1: Replace the job duties and requirements based on information gathered from the team.
- Step 2: When the job description is finished, add an EEO (Equal Employment Opportunity) statement to the bottom of the job description.
- Step 3: Double check the job description fits the needs of the team, company, and is approved by the Human Resources department. Then post on a job board.
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