Bank Teller Job Description (2021)
Free bank teller job description. A bank teller is a banking professional found at a branch of a bank. The bank teller is directly responsible for handling customer withdrawals, deposits, and assisting with bank products and services. A bank teller handles all the day-to-day financial transactions for customers through a drive-thru or bank branch customer lobby. This includes handling some customer service requests, money orders, money transfers, and other financial transactions.
A bank teller is sometimes referred to as a bank cashier or teller.
Bank Teller Job Description Sample
Our bank branch is seeking a qualified bank teller to assist with our customer’s financial transaction needs. Bank tellers will help customers with their general banking needs. This includes requests to cash checks, produce cashier’s checks, traveler's checks, cash savings bonds, create a money order, and more. The bank teller will direct customers with questions to a personal banker or loan officer depending on their requests.
Bank Teller Duties and Responsibilities
Below are the job duties and bank teller responsibilities:
- Assist customers with their financial transactions (cashier’s checks, money orders, and more).
- Take a customer's deposit slip and appropriately assign the funds to the customer accounts as the deposit slip indicates.
- Assist customers with ATM deposits through their bank cards when necessary.
- Answer questions about customer accounts (savings, checking, and more).
- Answer questions about financial products and services.
- Work closely with the bank manager and head teller to ensure customer satisfaction.
- Assist customers with their loan payments.
- Oversee a cash drawer and ensure accurate cash handling.
- Greet bank customers as they enter the building.
- Assist with withdrawals, regular customer transactions, and routine transactions.
- Follow branch procedures in regard to safe money handling.
- Provide customers with insights related to financial products offered by the bank. This includes credit cards, savings accounts, checking accounts, money market accounts, and more.
- Ensure that customers are greeted as they enter the branch. Assist them with their final destination. Either speaking with a branch sales manager or looking for personal banking assistance.
- Handle cash accurately. Count cash deposits and double-check cash withdrawals. Be sure customers are receiving the proper deposit amounts and withdrawal amounts.
- Learn about new promotions that the branch manager is looking to inform customers about. And find ways to communicate those promotions to customers.
Bank Teller Skills
Top candidates have one or more of the following skills:
- Cash handling skills.
- Math skills.
- Customer service skills.
- Comprehension skills.
- Computer skills.
- Attention to detail.
- Verbal communication skills.
Bank Teller Requirements
Qualified candidates should have the following:
- High School Diploma or equivalent.
- Experienced tellers are preferred or previous experience in a teller position.
- Cash handling skills are preferred.
- Technology skills and till experience is preferred.
- Previous customer service experience is a strong plus. Any retail experience is acceptable.
Bank Teller Salary
According to the U.S. Bureau of Labor Statistics, a bank teller earns $15.02 per hour, on average. Equalling $31,230 in median annual wages.
Related job descriptions
Download the free bank teller job description PDF template. And use the sample bank teller job description provided to make an efficient job posting for your company. For more information please visit the U.S. Bureau of Labor Statistics.
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