Best Director of Operations Job Description for 2021

a picture of a Director Of Operations and business professional ready for an interview

Free director of operations job description. A director of operations is a professional who oversees a business and organization’s business activities. This includes managing the business's human resources, developing and implementing operational plans or changes. And ensuring that daily procedures are being followed and carried out with efficiency, safety, and effectiveness.

director of operations job description

What is a Director of Operations?

A director of operations is a business professional that oversees business operations. They strategize daily operations of a business to ensure the operational budgets are being considered, operational activities are efficient, and assist with general business development.

They are vital to the efficiency of a business or company's operations. And facilitate accelerating development and long-term success of the business. They work closely with the operations team, use various business software to analyze operations, and push innovative boundaries utilizing in-depth knowledge of diverse business functions and principles. Such as supply chain optimization, finance, customer service functions, and human resource functions.

director of operations job description

Director of Operations Training, Education, and Certifications

On-the-job training is normally provided to all operations directors. While formal education could be a hard requirement of any employer. Depending on the industry that the operations director chooses to pursue, the day-to-day activities can vary.

Most commonly, a director of operations can be seen inside the medical field, manufacturing industry, and as part of a team of operations professionals overseeing a sales team.

Those who have attended a four year university for business operations, business management, or communications will be strongly preferred in the industry.

No certifications are required to enter into this position.

Director of Operations Job Description Sample

Director of operations job brief to use for job descriptions:

Our business is seeking an experienced director and operations manager (or operations director). The manager will help to oversee the general business operations and management of our organization. The director of operations will oversee strategic goals in daily operations. And work closely with management to implement a new general process, operational process, company policies, technology, and monitor operational activity. This role works closely with the Chief Financial Officer (CFO), Chief Operating Officer (COO), and Chief Executive Officer (CEO).

director of operations job description

Director of Operations Duties and Responsibilities

Below are sample director of operations duties and job responsibilities. Director of operations responsibilities include:

  • Work closely with management to review and set new operational policies. Assess long term operational policies.
  • Set operational efficiency goals with each team. Oversee the customer support processes. Create long term operations plans.
  • Aim for higher sales, better efficiency, and a safer working environment.
  • Create training programs and operations plans that can be understood by each employee or department.
  • Take on the responsibility of ensuring an efficient workforce.
  • Aim for the “lean manufacturing” quota.
  • Work closely with each department Vice President and management team to review operations goals and set policies.
  • Review finance goals and P&L management with senior leadership.
  • Experienced director of operations should oversee the business software and use within the business.
  • Follow the industry's legal rules on a regular basis. Coordinate with a business operations manager.
  • Oversee data analysis of business procedures and generate reports and guidance.
  • Manage external partners and vendor relationships.
  • Practice your proven leadership skills and proven senior management experience on a daily basis.
  • Oversee diverse business functions and various company processes, always be developing solutions to problems and improve the company's operations.

director of operations job description

Healthcare Director of Operations Duties and Responsibilities

  • Oversee the emergency room staff, coordination, and quality control.
  • Review medical machinery usage and assess investing in new medical equipment.
  • Manage the hospital's wards and departments in accordance with building requirements and provider requirements.
  • Use your thorough knowledge of hospitals and medical staff requirements to make suggestions on how the medical staff should coordinate, operate, and collaborate.
  • Handle multiple projects in a highly dynamic setting.
  • Always be interpreting data from patient files, log files, and general hospital data.
  • Practice your excellent communication skills on a regular basis.

Manufacturing Director of Operations Duties and Responsibilities

  • Review machinery usage, production line efficiency, and other manufacturing process.
  • Ensure each employee understands safety procedures and company policies.
  • Train new employees on workplace safety.
  • Produce smoother workflow of any warehousing needs.
  • Work closely with the departmental managers to identify issues in the business operations.
  • Enjoy developing solutions for our manufacturing plants, teams, and those who are inside our warehouses.

Non-profit Director of Operations Duties and Responsibilities

  • Strategize efficient operations with the entire operations staff.
  • Use your financial acumen to find ways to save budgets.
  • Ensure that the operations team is performing efficiently.
  • Report budget and finance information to the department heads.
  • Use your interpersonal skills to motivate teams.
  • Analyze data, make decisions, and calibrate our general non-profit operations against our financial objectives.

Director of Sales Operations Duties and Responsibilities

  • Oversee the sales staff. Ensure a strong track record of success.
  • Ensure the sales team is driving client satisfaction alongside the business requirements.
  • Ensure the sales team runs as efficiently as the company runs.
  • Utilize your written communication skills and verbal communication skills to motivate the team.
  • Use your thorough understanding of the business world to track our operational efficiency and make improvements where you can.
  • Develop a playbook of customer expectations. And work closely with the customer service divisions to ensure the sales team is driving success.
  • Use quantitative and qualitative metrics to inform your day-to-day activities and decision making.

director of operations job description

Director of Operations Requirements

The ideal candidate and qualified candidate should have:

  • Bachelor’s Degree in Business Operations, Business Management, or Communications.
  • Previous experience in a related field/equivalent position or operations role preferred.
  • Experience as a managing director or other operation's management role is preferred.
  • Ability to manage a department of staff.
  • Ability to set and meet performance goals.
  • Strong working knowledge of different departments' operational needs.
  • Strong knowledge of supply chain management and business administration.
  • Comprehension of the Microsoft Office Suite (MS Office).
  • Previous experience as director of operations preferred. Customer service skills preferred. Experience planning and monitoring the day-to-day running of a business.

Director of Operations Salary

According to Salary.com, a director of operations earns $139,919 per year, on average. With the top percentile of workers earning upwards of $153,000 per year, on average.

Director of Operations Skills

A director of operations has varying responsibilities depending on the industry. However, since the operation's management position is a leadership position and management position. We can determine the appropriate skills that a candidate in this position should have, which includes:

  • Financial management, reporting, budgeting, and auditing.
  • General status reporting.
  • General auditing procedure.
  • Process improvements and efficiency generation.
  • Inventory management.
  • Supply chain management.
  • Production process management.
  • Production process procedure management.
  • Compliance and regulatory.
  • Project planning, management, and risk analysis.
  • General policy creation, procedure creation, and supply chain process creation.
  • Analytical-thinking abilities.
  • Problem-solving abilities.
  • Verbal communication skills.
  • Negotiation skills.
  • Forecasting skills.
  • Ability to develop, implement, review, and follow procedures.
  • The ability to address problems and generate efficient ideas and opportunities for the business.
  • Ability to build alliances, partnerships, and team up with other organizations.
  • A firm understanding of policy, general planning, and strategic planning.

In addition, TXM.com describes what an ideal candidate and great operation's manager should have in terms of characteristics, traits, and core competencies. Saying, "Next to safety, a director of operations should recognize that any business must always meet the needs of its customers. This means that the director of operations will address quality and delivery issues before leaping into cost-cutting. It also means that a director of operations will use positive language about the customer. And be curious to learn what customers really need and value from the product or service the business provides."

A director of operations can be found in a wide variety of industries. Top candidates should have skills that align with the industry as well as general leadership qualities. Qualified candidates should have experience in the related field as well as management experience.

Director of Operations Job Boards

Using an industry-specific job board can help employers to find a higher caliber candidate. When posting a job description or job advertisement (sometimes referred to as a "job ad"). It's best to try smaller job boards where candidates and job seekers visit when they're involved in the industry. For example, in the operations management and operations director position, the APICS.org job board is going to be a great place to start.

National job boards like Indeed and Monster can be useful for employers. Though, a hiring manager should wait until they've vetted candidates and applicants from the smaller job boards before expanding a search. And looking on a national level.

Top director of operations job boards

It's common for a more passionate job seeker to be looking for jobs on these job boards.

Director of Operations Job Description Writing Tips

Tips to assist in writing an effective director of operations job description.

Write workplace expectations

Determine the ideal candidate's appropriate workplace expectations and include those in the job description. Those expectations in the job description or job brief can be assistive in finding an ideal candidate for the position. Workplace expectations can be included in the job description beneath the requirements section on the job advertisement.

Download the free director of operations job description PDF template. And use the sample director of operations job description provided to make an efficient job posting for your company. For more information please visit the U.S. Bureau of Labor Statistics.


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author: patrick algrim
About the author

Patrick Algrim is a Certified Professional Resume Writer (CPRW), NCDA Certified Career Counselor (CCC), and general career expert. Patrick has completed the NACE Coaching Certification Program (CCP). And has been published as a career expert on Forbes, Glassdoor, Dice.com, WorkWise, American Express, Reader's Digest, LiveCareer, Zety, Yahoo, Recruiter.com, SparkHire, SHRM.org, Process.st, FairyGodBoss, HRCI.org, St. Edwards University, NC State University, IBTimes.com, Thrive Global, TMCnet.com, Work It Daily, Workology, Career Guide, MyPerfectResume, College Career Life, The HR Digest, WorkWise, Career Cast, Elite Staffing, Women in HR, All About Careers, Upstart HR, The Street, Monster, The Ladders, Introvert Whisperer, and many more. Find him on LinkedIn.

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