Hostess Job Description: Salary, Duties, Skills
A hostess is someone who helps to greet and welcome customers coming into a restaurant. They are one of the first points of contact to a customer and help represent the business in the best light. They play an essential role in the management of the restaurant's guests. Without a hostess, guests may decide to leave the restaurant and the business could lose revenue. A hostess is someone with a great personality and people skills who has great attention to detail.
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Hostess Job Description Sample
A hostess is one of the employees who stands on the front-lines in terms of customer satisfaction and representation of the business. A typical job for a restaurant host or hostess includes greeting and welcoming the customers upon the entry to the building. And helping them to be seated at the first and most accommodating place in the restaurant. A hostess may be given smaller tasks that they are expected to complete. For example, ensuring that the menus are clean. Or that there are enough napkins and silverware to suffice the audience for the evening. Additional cleaning tasks may be provided to a hostess. A hostess should be expected to be a multidisciplinary team player.
Hostess Resume Summary
This is how you might describe your position as a Hostess in a resume summary, executive summary or professional summary:
3+ years in restaurant management. Great attention to detail. People skills. Able to manage large groups of people with many requests. Customer satisfaction is my priority.
Hostess National Average Salary
National average salary for Hostesses is provided by The U.S. Department of Labor. National averages are a cumulative total average as seen by a non-specific geographic mean average. That means this is the average salary that you might expect to have (regardless of geographic region) when entering into this job function.
National average salary: $7.45/hr - $12.38/hr
Hostess Duties & Responsibilities
- Greet all customers and help get them seated
- Answer any customer questions that may arise
- Be able to support all wait staff and menu needs
- Be able to support large quantities of customers waiting to be seated
- Plan seating arrangements in advance
- Play a pivotal role in customer service
- Assist in smaller yet important tasks that the restaurant may require
- People skills
- Communication skills
- Detail-oriented skills
- Listening skills
- Customer happiness skills
- Friendly, outgoing personality
- Ability to listen and communicate efficiently to customers
- Strong organizational skills
- Strong motivational skills
- Ability to be flexible with working hours
- Ability to demonstrate leadership under pressure
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